topic Re: Reject unwanted email in Email

Reject unwanted email

Alan-W — Mon, 10 Feb 2025 14:10:00 GMT

How can I reject emails friom certain addresses such that the sender receives a notification that the mail has been rejected?

What does reject with reason do?

Re: Reject unwanted email

Billx — Mon, 10 Feb 2025 17:20:30 GMT

Hi, @Alan-W

I wanted to achieve the same.

To automatically respond to a particular sender, and to give the sender a reason why I am rejecting his emails.

I similarly thought, that that command 'Reject with reason' might be the one to use.

However there is no way of knowing, as there appears to be no documentation.

In that command, there is just one empty text box. Would that be, where I, as the rejector, types the reason for the rejection?

Bill

Re: Reject unwanted email

Ady-TalkTalk — Tue, 11 Feb 2025 12:45:26 GMT

Hi Alan-W, where are you seeing reject with reason?

Ady

Re: Reject unwanted email

Alan-W — Tue, 11 Feb 2025 16:27:41 GMT

Hi Ady

In mail settings - Rules (for handling incoming mails). After specifying coditions there is an action option - Reject with reason, and a text box opens.

I set a rule to reject wth reason all emails from my gmail address. The mail sent from here was rejected but the text was seemingly ignored and no notification was sent back to my gmail address.

So, is the text box relevant in any way?

Re: Reject unwanted email

Ady-TalkTalk — Wed, 12 Feb 2025 11:27:19 GMT

In TalkTalk webmail?

Ady

Re: Reject unwanted email

Alan-W — Wed, 12 Feb 2025 16:48:07 GMT

Yes Ady, in TalkTalk Webmail.

Re: Reject unwanted email

Ady-TalkTalk — Fri, 14 Feb 2025 11:16:40 GMT

I don't have that option in my test accounts. Could you provide a screenshot without the personal information please.

Ady

Re: Reject unwanted email

Alan-W — Fri, 14 Feb 2025 12:02:21 GMT

Go to settings, all settings, mail, rules, add new rule, add action :-

I have set filters to reject mails (scams) with certian strings in the header. The mails are rejected but what does 'reject with reason' actually do?

Also mail which goes to the spam folder bypasses the filters. Can I get rid of the spam folder so all mail goes to my inbox?

Re: Reject unwanted email

Alan-W — Sun, 02 Mar 2025 20:28:28 GMT

Hi Ady-TalkTalk

Well, am I to assume you don't understand my question, you don't know the answer to my question or have you just got bored with talking to me?

Re: Reject unwanted email

Ady-TalkTalk — Mon, 03 Mar 2025 08:53:13 GMT

Hi Alan-W, I've no idea if it even works so I've been waiting on the team at OpenXchange to confirm if it does and what it does. I've sent a chaser this morning as you've reminded me. Sorry for the delay in getting you an answer on this.

Ady

Re: Reject unwanted email

Alan-W — Mon, 03 Mar 2025 17:30:51 GMT

Thanks for that Ady. I must learn to be more patient!

Re: Reject unwanted email

Ady-TalkTalk — Tue, 04 Mar 2025 08:27:35 GMT

No you don't. If I could have answered faster I would have, in fact the only reason I didn't post back sooner is that I thought I'd have an answer sooner.

Ady

Re: Reject unwanted email

Alan-W — Wed, 07 May 2025 18:17:49 GMT

It remains one of life's unsolved mysteries. What does "reject with reason" actually do?

Does it do anything?

Amazingly, somebody has written a fancy piece of software but nobody knows what it does, or even if it does anything at all.

Re: Reject unwanted email

Philile-TT — Thu, 08 May 2025 10:51:27 GMT

The way to reject emails is by adding them to the blocklist.

There's a few ways that you can add senders to blocklist

Within the email

Select the Ellipsis (3 dots) top right
From the dropdown menu select Add sender to Blocklist
You'll get a confirmation screen, if you're happy select Add
You can then select Delete from top left of email

From the inbox

Select the emails that you want to block by adding check mark to the boxes on the left
When you have selected the ones you require
Select the Ellipsis (3 dots) at the top
From the dropdown menu select Add sender to Blocklist
You'll get a confirmation screen, if you're happy select Add
Whilst these are highlighted you have the option to delete these by selecting Delete at the top of page

-Phili

Re: Reject unwanted email

Alan-W — Mon, 12 May 2025 20:28:00 GMT

Thanks Philile, but you miss the point. I don’t want to block particular senders; I want to reject ALL spam mails which originate always from new addresses. It is easy to spot these by looking for strings in the header particularly in the ‘FROM’ field.

I can make a rule to ‘REJECT WITH REASON’ all mails which contain specified strings. EXCEPT nobody knows what this action actually does. Somebody has written a piece of software but nobody knows what it does.

Also, annoyingly, emails are directed to SPAM before my rules are applied.

Please tell me what REJECT WITH REASON does and what I should enter in the REASON text box and who will see what I enter.

Re: Reject unwanted email

Billx — Mon, 12 May 2025 23:30:15 GMT

You are spot on, @Alan-W

We are both looking for a definition of ‘REJECT WITH REASON’

And does it act after or before the email arrives at the Inbox? I think it might act, only after. And that's why it might miss, spam email already filtered to the Spam folder.

Other commands, seem to behave similarly like you say, acting only after they have been split into Inbox and Spam folders

We need this escalated, no only to TalkTalk, but also to Open-Xchange.

Why does Open-Xchange not provide any documentation, for using these commands?

How can one use a command, if it's not defined?

Bill

Re: Reject unwanted email

Alan-W — Sat, 05 Jul 2025 22:55:45 GMT

Philile. Just like Ady you can't answer my question so you have stopped communicating.

Have you found out yet what 'reject with reason' as an action in email rules actually does?

I have set a rule to 'reject with reason' emails with certain strings in the semders address but have no way to know what it is doing.

Very annoyingly the completely useless and pointless spam classification roots out mails so the rules cannot be applied.

You can mark mails as not spam but the spam filter still classifies them as spam and visa versa. In fact, all it does is, seemingly randomly, puts some mails in a box called SPAM instead of a box called INBOX. What is the point of this? just let me sort out what is SPAM.

Please tell me how to disable the spam filter and get rid of the SPAM box.

Re: Reject unwanted email

siphosethu-TT — Mon, 07 Jul 2025 07:45:10 GMT

Hi there @Alan-W, will just need to run checks on this. Kindly confirm if your internet is working fine. Thanks

Re: Reject unwanted email

Alan-W — Mon, 07 Jul 2025 09:37:39 GMT

Hi Siphosethu

Yes my internet is working fine.

As a footnote, your email to me from 'no-reply@community-notifications.talktalk.co.uk' went to my SPAM folder !!

Alan

Re: Reject unwanted email

Billx — Mon, 07 Jul 2025 10:11:00 GMT

@Alan-W , @siphosethu-TT

By the way, I've been waiting for the answer to the same problem. I have been very, very patient.

What's happened to @siphosethu-TT

I mean, she is one of the TalkTalk Staff, isn't she?

Or, is she a BOT?

Bill