topic Re: Annual Subscription to email? in Email

Annual Subscription to email?

Pumpkin5 — Fri, 11 Jul 2025 08:50:13 GMT

I am now having to pay a monthly or annual subscription so that I dont lose access to my email account. We have filled in the forms but haven't had any confirmation that the money is taken and I still have an account. Any ideas how I can check this? Nothing has been taken from my bank as yet.

Advice please

Re: Annual Subscription to email?

sabelo-TT — Fri, 11 Jul 2025 08:52:40 GMT

Hello there @Pumpkin5, I do appreciate the information you have provided. If I may kindly ask, do you currently have an active broadband plan with us (TalkTalk)?

Re: Annual Subscription to email?

Pumpkin5 — Fri, 11 Jul 2025 08:54:49 GMT

Hi Yes I have been with talk talk for many years. I no longer have broadband but I still use the email service and its my only address

Re: Annual Subscription to email?

sabelo-TT — Fri, 11 Jul 2025 08:56:34 GMT

Before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Annual Subscription to email?

Pumpkin5 — Fri, 11 Jul 2025 08:58:05 GMT

No. As I said above... just email. I have filled in the form to agree to an annual payment and simply need confirmation that this service is activated. Thanks

Re: Annual Subscription to email?

Pumpkin5 — Fri, 11 Jul 2025 09:07:03 GMT

Hi sabelo-TT any thoughts or advice?

Re: Annual Subscription to email?

sabelo-TT — Fri, 11 Jul 2025 09:18:28 GMT

Correct @Pumpkin5, I have investigated this matter and can confirm that once you have subscribed, communication will come from every mail and as and when we have received this, we will also share the communication to you.

Re: Annual Subscription to email?

Billx — Fri, 11 Jul 2025 09:27:07 GMT

Hi, @Pumpkin5

Have you tried logging in to Email Manager at, https://apps.talktalk.co.uk/myaccount/?#/login

Bill

Re: Annual Subscription to email?

Billx — Fri, 11 Jul 2025 09:31:39 GMT

Hi @sabelo-TT

Is it possible to tell @Pumpkin5 the web address, where he can subscribe to Everymail email service?

Re: Annual Subscription to email?

Pumpkin5 — Fri, 11 Jul 2025 12:31:32 GMT

Thanks Bill

This was actually for my mum. Ive followed your link and can now access her account. Looks to me like its all set up.

Much appreciated!

Re: Annual Subscription to email?

Billx — Fri, 11 Jul 2025 15:09:44 GMT

Hi, @Pumpkin5

I am glad you found my comment helpful.

But most people here are still confused.

I would very much appreciate, if you can tell the rest of us a bit more.

You say, 'We have filled in the forms'.

Were those physical forms and sent by ordinary mail, or a form on a web address site?

If it was a web address, what was that web address, and did you have to use one of your existing email addresses and password to login in? (Were you able to subscribe to the new email service, somewhere on a website?)

Bill