topic Re: email account hacked in Email

email account hacked

Pedro72 — Fri, 11 Jul 2025 20:06:24 GMT

Someone has hacked into one of my email accounts again and knows my password and has put a trojan something into my computer and stolen all my info etc etc which is complete nonsense as nothing has been stolen.

Last time I changed the password and away he went however this time I am unable to change my password to prevent this nuisance from accessing my email account....... Help !!!!

Re: email account hacked

fr8ys — Fri, 11 Jul 2025 20:30:17 GMT

Hi,

Sorry you have this issue as its annoying.

Have you recently had any emails requesting to confirm your details as this is the most common way viruses get onto your computer.

I suggest that you immediately run a virus scan and also run a separate malware scan. I assume you have a virus programme on your PC but if you dont have a malware programme, I use the free version of Malwarebytes.

Can you not get into your emails?. It sounds like they've lock you out. Correct?

After the last issue, did you set up a recovery email address or phone number?

Staff here are not back until Monday so your best option is probably via the phone or chat tomorrow.

Please run the suggested scans though to hopefully clear any virus or malicious code from your device.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

If you wish to chat online, there is a link on this page together with details of opening hours,

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Re: email account hacked

Mandisa-TT — Mon, 14 Jul 2025 07:14:43 GMT

Hi @Pedro72 I'm sorry to hear this, can you confirm if you still need help?