topic Re: Managing Webmail Not Available in My Account in Email

Managing Webmail Not Available in My Account

Cbendel — Tue, 17 Jun 2025 21:34:50 GMT

Hi,

I received an email about having to pay for my TalkTalk email address as I was no longer a customer.

The email was linked to an account that was closed but we still have a current TalkTalk account. The email address was actually created using this account in the first place then later I associated it with the account that was eventually closed.

However there is no option in the current active TalkTalk account to add the email address to this account. I believe we can have up to 5 email addresses.

Please can you advise.

Regards,

Keith

Re: Managing Webmail Not Available in My Account

Gliwmaeden2 — Tue, 17 Jun 2025 21:41:08 GMT

I don't think they have thought through the ramifications, @Cbendel, because of more complex histories.

We're alerting Talktalk.

Re: Managing Webmail Not Available in My Account

angelique-TT — Wed, 18 Jun 2025 07:38:33 GMT

Good morning Cbendel. I can see that you have an active broadband account and you will not be affected by this. I will now fill in a webform for you so we can stop any further comms related to this coming your way.

Re: Managing Webmail Not Available in My Account

angelique-TT — Wed, 18 Jun 2025 07:42:42 GMT

You can also add an email address on your account through MyAccount.

Re: Managing Webmail Not Available in My Account

Cbendel — Wed, 18 Jun 2025 08:39:47 GMT

Hi Angelique,

The email address I received the comms about paying for email is not associated with the cbendel account.

I can't find any way to add/associate emails in my account. Can you tell me where this is?

Also I have an old dsl.pipex.com address that is handled by talktalk. I don't think I've heard anything about this.

Regards,

Keith

Re: Managing Webmail Not Available in My Account

siphosethu-TT — Wed, 18 Jun 2025 08:49:11 GMT

Log into My Account
Select Profile & Settings from the navigation menu, then select My Details & Password.

Your details should show, and you can just choose if you would like to add an email or change your existing one. Thanks

Re: Managing Webmail Not Available in My Account

Cbendel — Wed, 18 Jun 2025 09:09:16 GMT

Hi Siphosethu,

I thought that was for changing my password and email address which I don't want to do.

I can't remember seeing an option just to add another email address to associate with the account but I will look again. Thanks.

Regards,

Keith

Re: Managing Webmail Not Available in My Account

siphosethu-TT — Wed, 18 Jun 2025 09:19:37 GMT

1. In my account select menu

2. profile and settings

3. my details and passwords

4. select mailbox

5. you can add another email by clicking the Create a mailbox option.

Hope this will help. Thanks😇

Re: Managing Webmail Not Available in My Account

Cbendel — Wed, 18 Jun 2025 13:06:50 GMT

Hi,

There is no mailbox option under my details and passwords in my account.

Regards,

Keith

Re: Managing Webmail Not Available in My Account

siphosethu-TT — Wed, 18 Jun 2025 13:30:35 GMT

Yes, it should allow you to add up to 5 TalkTalk mailboxes, perhaps it must be something to do with the update that was completed. Please bare with me while I investigate. Thanks

Re: Managing Webmail Not Available in My Account

siphosethu-TT — Wed, 18 Jun 2025 13:33:05 GMT

And yes, you can have an email account alone, I believe that will help too in decreasing the amount you'll have to pay for your email services. You'll have to get in touch with the better value team though for more information. Thanks

Re: Managing Webmail Not Available in My Account

siphosethu-TT — Wed, 18 Jun 2025 13:35:42 GMT

0345 172 0044

Monday - Friday: 9am - 7pm ; Saturday: 9am - 6pm ; Sunday: closed

Here's the number if you need to call in. Thanks😇

Re: Managing Webmail Not Available in My Account

Billx — Wed, 18 Jun 2025 17:03:55 GMT

Hi, @siphosethu-TT , @angelique-TT

You cannot add a new TalkTalk email address, via TalkTalk MyAccount, or otherwise manage TalkTalk email addresses, via TalkTalk MyAccount. That might have been the case a month or two ago. It is no longer.

Please stop giving incorrect information.

To deal with any TalkTalk email address issues, the customer needs to go via, https://apps.talktalk.co.uk/myaccount/?#/login

@siphosethu-TT , are you suggesting that TalkTalk are running 2 different systems to do the same thing?

Bill

Re: Managing Webmail Not Available in My Account

nomfezeko-TT — Wed, 18 Jun 2025 17:07:28 GMT

Thank you for the advice @Billx , your assistance is appreciated.

-Fez.

Re: Managing Webmail Not Available in My Account

Billx — Wed, 18 Jun 2025 17:13:01 GMT

OK, @nomfezeko-TT

Re: Managing Webmail Not Available in My Account

Anonymous — Wed, 18 Jun 2025 17:49:16 GMT

@Billx wrote:
Hi, @siphosethu-TT , @angelique-TT
You cannot add a new TalkTalk email address, via TalkTalk MyAccount, or otherwise manage TalkTalk email addresses, via TalkTalk MyAccount. That might have been the case a month or two ago. It is no longer.
Please stop giving incorrect information.
To deal with any TalkTalk email address issues, the customer needs to go via, https://apps.talktalk.co.uk/myaccount/?#/login
@siphosethu-TT , are you suggesting that TalkTalk are running 2 different systems to do the same thing?
Bill

Bill you need to change your username to Billx-TT 😉

Re: Managing Webmail Not Available in My Account

Cbendel — Fri, 27 Jun 2025 12:26:46 GMT

Hi Billx,

Yes this is the problem. I tried the mailbox manager. It doesn't recognise the email I have associated with the active TalkTalk account, which has s a gmail address as admin.

It recognises the TalkTalk email address that was associated with my old account which is now closed.

I want to associate the TalkTalk email address with the active account(but not as admin just as another email).

I also have a @dsl.pipex.com email address managed by TalkTalk, which I would like to associate with the active account, but the webmail manager doesn't recognise this either.

Regards,

Keith

Re: Managing Webmail Not Available in My Account

siphosethu-TT — Tue, 01 Jul 2025 16:15:14 GMT

We’ve previously announced that we’re making some changes to our TalkTalk email product. Part of that change is that our active email users, who are not broadband customers, are being transitioned to sign up to EveryMail, an Open-Xchange (OX) email product. All inactive orphan email users will be deleted soon after this movement.

Before these changes happen, we are sending customer comms in phases to let them know about this and their options, ensuring minimal impact for all.

I'm going to fill in a web form for you hence you have an active account, please confirm your TalkTalk email address for me please. Thanks

Re: Managing Webmail Not Available in My Account

siphosethu-TT — Tue, 01 Jul 2025 16:17:58 GMT

Please note I can only link the TalkTalk email account though, sorry about that. Thanks

Re: Managing Webmail Not Available in My Account

Cbendel — Tue, 01 Jul 2025 17:05:11 GMT

Hi Siphosethu,

Thanks

I have sent you a private message with the talk talk email address I would like linked with the active account.

Regards,

Keith