topic Re: BT email on the talktalk network in Email

BT email on the talktalk network

HPMan1 — Wed, 09 Jul 2025 11:03:02 GMT

I cannot send email from my BT email address using the talktalk network. I have removed anti virus completely, rebooted several times, triple checked all the settings etc.

Some of the time emails are successfully sent even when anti virus program is installed and then randomly emails fail to send. Emails are always received without problem. When i use a mobile phone as a hotspot i have no problem in sending so i think it is not Outlook fault - i have repaired outlook (office 365) using both the quick and online repair and used scanpst and scanned the pst and though there were errors scanpst said, scanpst said it repaired the errors. (theres no info on what the errors are).

Im at a complete loss, any help welcomed. Cheers all.

Re: BT email on the talktalk network

kanya-TT — Wed, 09 Jul 2025 11:08:46 GMT

Hey there, @HPMan1. Is this happening to your BT email address only.

Kanya

Re: BT email on the talktalk network

HPMan1 — Wed, 09 Jul 2025 14:02:26 GMT

yes only bt address (happening to other family members on the same bt email system - own individual email addresses but connecting on the same tt network connection- so bad they are forced to use bt web mail instead) - i dont have any other email addresses from other suppliers to check tho

Re: BT email on the talktalk network

kanya-TT — Wed, 09 Jul 2025 14:08:45 GMT

The TalkTalk network, is working fine when you try to access other websites?

Kanya

Re: BT email on the talktalk network

HPMan1 — Wed, 09 Jul 2025 14:13:41 GMT

yes, other websites seem to be working ok, tho talktalk.net will not connect (not sure if its a working public accessible website)

Re: BT email on the talktalk network

kanya-TT — Wed, 09 Jul 2025 14:16:43 GMT

What do you mean TalkTalk.net will not connect?

Kanya

Re: BT email on the talktalk network

HPMan1 — Wed, 09 Jul 2025 14:25:37 GMT

i thought talktalk.net was talktalk's webmail website - i was thinking i might had to set up a tt email address to test the email client (outlook).

Re: BT email on the talktalk network

kanya-TT — Wed, 09 Jul 2025 15:09:32 GMT

No, we mean the internet. Are you having issues with it when accessing other website.

Kanya

Re: BT email on the talktalk network

Billx — Wed, 09 Jul 2025 15:28:46 GMT

@HPMan1

Don't you already have any TalkTalk email address? e.g. .........@ talktalk.net or .........@ tiscali.co.uk

If you haven't any, then only TalkTalk Staff can allocate one to you, when you ask them.

The actual talktalk.net website is not operational. It is not even secured.

talktalk's webmail website is here, https://apps.talktalk.co.uk/appsuite/, but one needs at least 1 TalkTalk email address, in order to log into it.

Bill

Re: BT email on the talktalk network

HPMan1 — Wed, 09 Jul 2025 15:34:57 GMT

i dont really require a tt email, it was just to test out my email client

Re: BT email on the talktalk network

HPMan1 — Wed, 09 Jul 2025 15:36:40 GMT

all websites working. internet working at usual speed and dashboard shows no problems, router is uptodate software

Re: BT email on the talktalk network

kanya-TT — Wed, 09 Jul 2025 16:13:21 GMT

Okay, we can try to enable the BT webmail site if you do have or can access your BT emails that way like we have our TalkTalk webmail shared by @Billx.

Kanya

Re: BT email on the talktalk network

HPMan1 — Thu, 10 Jul 2025 09:53:38 GMT

i can use bt webmail successfully but i dont want to do so as all my email threads are in Outlook. A quick look as i was logging in to reply to you show several other people posting about failure to send email using the tt network from a few days ago - it is clearly a tt problem.

Re: BT email on the talktalk network

HPMan1 — Thu, 10 Jul 2025 09:56:15 GMT

I do not have a tt email and dont want one as everyone knows me from my bt email address.

Re: BT email on the talktalk network

kanya-TT — Thu, 10 Jul 2025 09:59:26 GMT

Hey there, @HPMan1. I understand. Please allow me to get back to you as I will need to escalate this since you've mention other people issues.

Kanya

Re: BT email on the talktalk network

HPMan1 — Thu, 10 Jul 2025 14:22:28 GMT

hi Bill, out of interest , i clicked on the link you provided and a 404 unknown page error screen appeared. (i dont have a tt email address but how would the website know from the off that i didnt?) Clearly something re email of all colours / suppliers is badly wrong on the tt network

Re: BT email on the talktalk network

kanya-TT — Thu, 10 Jul 2025 14:29:39 GMT

Hello @HPMan1. Since you can access your BT webmail but not through the Outlook client, it seems the issue is related to a third party, so please reach out to Outlook support again. In the meantime, we have been advised to wait as we continue to investigate and collect more examples of this incident. We will update you soon.

Kanya

Re: BT email on the talktalk network

Billx — Thu, 10 Jul 2025 16:09:53 GMT

Hi, @HPMan1

I wouldn't have a clue, but my link to https://apps.talktalk.co.uk/appsuite/, works perfectly.

That allows me to log in to any TalkTalk email address.

You say that your emails are done via BT.

So what's your connection with TalkTalk?

Are you a TalkTalk broadband customer, but a BT email customer?

Re: BT email on the talktalk network

HPMan1 — Fri, 11 Jul 2025 09:38:12 GMT

yes

Re: BT email on the talktalk network

nameunknown — Fri, 11 Jul 2025 10:41:37 GMT

@HPMan1

Do sent emails remain in the Outbox folder?

What is the port number for the outgoing server set to in the account settings?

I have just attempted connecting to the BT outgoing mail server using telnet in a Command Prompt window.

telnet mail.btinternet.com 587

results in a 'service ready' response, but

telnet mail.btinternet.com 465

does not.

If telnet is not already installed, then this is how to install it on Windows OS:

- go to Control Panel > Programs > Programs and Features > Turn Windows features on or off;
- find and check the box next to Telnet Client, then click OK