topic Re: undelivered emails in Email

undelivered emails

Katie541 — Fri, 11 Jul 2025 21:40:00 GMT

I send group emails regularly and have had no problem until this week.I have found that emails are undelivered if they are @btinernet.com addresses..i have checked addresses on safesenders list but no luck so far.What can i do please?

Re: undelivered emails

Divsec — Sat, 12 Jul 2025 11:29:24 GMT

Hi @Katie541 it's always worth having a backup email address, Gmail or outlook are good and free.

If you have one of these have you tried sending that way?

Your post has been escalated and you should hear on Monday

Re: undelivered emails

Philile-TT — Mon, 14 Jul 2025 07:24:32 GMT

Hi @Katie541 is the issue still persisting?

Re: undelivered emails

Katie541 — Mon, 14 Jul 2025 15:28:46 GMT

I think I have managed to work out what had happened. I sent four attachments and one was rather large.

Whilst others on my list t with various email addressee received them, it was as I said the bt internet ones that were undelivered.

So I sent them two attachments at a time to these people and to date feedback has been that they were received.

thank you for your interest.

I shall use this way again for help.

Re: undelivered emails

nambuso-TT — Mon, 14 Jul 2025 15:34:21 GMT

No worries, should you require any further assistance please do not hesitate to contact us. Thank you very much for contacting TalkTalk. Enjoy the rest of your day.

Goodbye!👋