Emails bouncing back

James3461 — Tue, 15 Jul 2025 12:55:34 GMT

Some of my emails with attachments don’t reach the recipient.

Re: Emails bouncing back

nomfezeko-TT — Tue, 15 Jul 2025 12:59:55 GMT

Hi there @James3461, thank you for reaching out to us regarding the issue you're experiencing with your emails and attachments. We understand how important it is for your messages to be delivered successfully.

There are several reasons why emails with attachments may not reach the intended recipient:

File Size Limitations: If your attachment exceeds a certain limit, the email may not be delivered.

Spam Filters: Sometimes, emails with attachments can be flagged as spam by the recipient's email provider. This can prevent them from seeing your message.

Incorrect Email Address: Please double-check that the recipient's email address is correct. A small typo can result in delivery failure.

Email Server Issues: Occasionally, there may be temporary issues with email servers that can affect delivery.

To resolve this issue, we recommend the following steps:

Try sending smaller attachments or compressing files before sending.
Ask the recipient to check their spam or junk folder.
Verify the recipient's email address for accuracy.
If the problem persists, consider using a file-sharing service for larger files.

If you continue to experience issues, please let us know, and we will be happy to assist you further.

-Fez.

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Emails bouncing back

Re: Emails bouncing back