topic Re: email account in Email

email account

retireddentist — Tue, 15 Jul 2025 13:58:14 GMT

why am I being sent messages from TalkTalk to say that as I am no longer a customer I will have to sign up to an email service even though I am still a customer and pay a monthly charge by direct debit

Re: email account

mandisa1-TT — Tue, 15 Jul 2025 14:04:39 GMT

Hi there @retireddentist . Just to confirm the email address that you received the communication on, is the one that is updated on your profile?

Re: email account

retireddentist — Tue, 15 Jul 2025 14:23:46 GMT

yes

Re: email account

mandisa1-TT — Tue, 15 Jul 2025 14:26:54 GMT

We apologize for the inconvenience caused. Your email address is already linked to your TalkTalk broadband account. I have filled in a form for you and you should no longer receive any communication regarding this movement.

Re: email account

LouLou55 — Tue, 15 Jul 2025 19:40:24 GMT

Having the same question - existing broadband customer who uses mail on iPad and iPhone rather than webmail, so find it all a bit confusing. Why could I be getting emails telling me I need to subscribe to Everymail and at a cost?

Re: email account

Mandisa-TT — Wed, 16 Jul 2025 07:12:05 GMT

Hi @LouLou55 If you want help, you cannot use someone else's thread.

To get help, you must start your own thread and we will assist you accordingly. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

Re: email account

LouLou55 — Wed, 16 Jul 2025 08:19:33 GMT

Thanks, new to posting in community so this was first I saw - I’ve now got a thread of my own as suggested.

Re: email account

Mandisa-TT — Wed, 16 Jul 2025 08:20:43 GMT

Perfect!