topic Re: Adding an existing second @talktalk email address to my account in Email

Adding an existing second @talktalk email address to my account

Gmdon — Mon, 14 Jul 2025 18:31:06 GMT

How do I add my partners @talktalk email address to my account

I have spoken with customer services but issue not resolved

I have added the email addresses I need to be associated with account in my private notes

Both email addresses were created when I originally joined talk talk and now as the account holder only mine is currently associated and my partner is being asked to subscribe and pay

Any help or advice greatly appreciated

Re: Adding an existing second @talktalk email address to my account

Gliwmaeden2 — Mon, 14 Jul 2025 20:08:03 GMT

For reference, here's your old thread:

https://community.talktalk.co.uk/t5/Email/Adding-an-existing-talktalk-email-to-my-account/td-p/3118405#M190147

I think you should simply have made sure that BOTH the addresses were added in Private Notes [and saved changes].

Staff will confirm that they are adding these to a webform.

Re: Adding an existing second @talktalk email address to my account

nomfezeko-TT — Tue, 15 Jul 2025 07:13:02 GMT

Hi there @Gmdon, thank you for reaching out to us, we will help you get this done. I will need to message you privately as I require some information from you so we can proceed with this.

-Fez.

Re: Adding an existing second @talktalk email address to my account

mandisa1-TT — Wed, 16 Jul 2025 10:08:33 GMT

Thank you for confirming that for me. I have submitted a form for you, the back-office team should be able to link the email address for you.

Re: Adding an existing second @talktalk email address to my account

Gmdon — Wed, 16 Jul 2025 10:32:16 GMT

That's great thanks for help.

Re: Adding an existing second @talktalk email address to my account

mandisa1-TT — Wed, 16 Jul 2025 10:48:11 GMT

You are most welcome:)

Re: Adding an existing second @talktalk email address to my account

Gmdon — Mon, 21 Jul 2025 06:10:09 GMT

Hi, do you know how long it will take to link the email address to the account as still not showing

Many thanks

Re: Adding an existing second @talktalk email address to my account

siphosethu-TT — Mon, 21 Jul 2025 07:52:58 GMT

I can't be sure at the moment, I'll just check for you though. Thanks

Re: Adding an existing second @talktalk email address to my account

siphosethu-TT — Wed, 28 Jan 2026 12:38:39 GMT

Hi there @Gmdon, please note that I've just received information that once the form has been filled for you it won't show right away on your account however your services should work fine with no restrictions. If you are still having any issues, please get back to me as all emails will be deleted soon. Thanks