topic Re: Link an email account to My Account in Email

Link an email account to My Account

frankb85 — Wed, 16 Jul 2025 15:13:31 GMT

I have a onetel email address and so does my wife.

As part of the current email changes I have set up My Account as we are broadband customers (xxxxxxx).

But I cannot find a way to have my wife's email account added to My Account.
Her email Address is xxxxxxx a pop3 account.

Can you help?

Re: Link an email account to My Account

angelique-TT — Wed, 16 Jul 2025 14:15:22 GMT

Hi there frankb85. Please avoid confirming any personal details publicly. You need to send a private message when providing personal information.

Re: Link an email account to My Account

angelique-TT — Wed, 16 Jul 2025 14:49:52 GMT

I will fill in a form to have the email address linked to your account. Once it has completed you should receive communication regarding this.

Re: Link an email account to My Account

angelique-TT — Wed, 16 Jul 2025 15:00:01 GMT

I have also sent you a private message as I need to confirm some personal details in order to escalate this. Please check your private messages

Re: Link an email account to My Account

Gliwmaeden2 — Wed, 16 Jul 2025 15:11:53 GMT

@angelique-TT, I have edited out the displayed account number and email address from the original post.

This is easily done via the three dot menu on any post. Good if you could alert staff to this facility.

@frankb85 the information was displayed for nearly an hour. Scammers can easily prowl these forums looking for information to harvest, so you need to follow forum guidelines for keeping information safe.

Apart from PMs, the usual way to store your details more permanently is to complete the information in the profile area.

That should be the easiest way for staff to access your account details. There is never any need to post sensitive details in the public thread.

Re: Link an email account to My Account

angelique-TT — Wed, 16 Jul 2025 15:18:05 GMT

Thank you for assisting with that @Gliwmaeden2

Re: Link an email account to My Account

frankb85 — Wed, 16 Jul 2025 16:11:21 GMT

Where do I find my private messages, I assumed they were within my account but can't find them?

Re: Link an email account to My Account

angelique-TT — Wed, 16 Jul 2025 16:13:07 GMT

I have sent you a private message on this platform that we are chatting on.

Re: Link an email account to My Account

Gliwmaeden2 — Wed, 16 Jul 2025 16:44:53 GMT

Up top right - check via your avatar when signed into this forum, @frankb85.

Re: Link an email account to My Account

angelique-TT — Wed, 16 Jul 2025 16:53:43 GMT

Thank you for the support @Gliwmaeden2

Re: Link an email account to My Account

frankb85 — Wed, 16 Jul 2025 16:55:24 GMT

Clicked on Avatar and envelope, says No Messages?

Re: Link an email account to My Account

Gliwmaeden2 — Wed, 16 Jul 2025 16:58:31 GMT

@angelique-TT, could you possibly try to send the message to @frankb85 by PM again?

Re: Link an email account to My Account

Philile-TT — Thu, 17 Jul 2025 16:17:01 GMT

The email you have confirmed is already on the active account, please provide the email you want to link.