topic Re: Move button missing in Email

Move button missing

GillianBathgate — Thu, 17 Jul 2025 07:14:50 GMT

My move button has disappeared. I can usually tick an email then press the move button and move it to a specific folder. I have signed out, signed in. Restarted my computer but still no sign of it. Can anyone help me ?

Re: Move button missing

amahle-TT — Thu, 17 Jul 2025 07:28:20 GMT

Hi there @GillianBathgate, can you please check for Updates or Changes

Sometimes, email service providers update their interfaces or features. Check if there have been any announcements from TalkTalk regarding changes to their email service.

secondly please Clear Cache and Cookies: Sometimes, browser cache can cause display issues. Clear your browser's cache and cookies and then log back into your TalkTalk Mail.

Re: Move button missing

robroy256 — Fri, 18 Jul 2025 09:12:24 GMT

My button has also disappeared. can anyone help please

Re: Move button missing

siphosethu-TT — Fri, 18 Jul 2025 09:38:49 GMT

Please confirm how you are accessing your emails. Thanks

Re: Move button missing

Howard79 — Fri, 18 Jul 2025 12:31:23 GMT

Just to add to the list my Move button has disappeared from yesterday. When I tried to use drag and drop instead of the vanished Move button I lost two important emails that I wanted to Archive. There is an Archive symbol above the delete symbol and when I clicked on that that top email in my inbox disappeared without me ticking it, again this happened twice but neither email appeared in the Archive file. I am an original Homecall user so in 20+ years this has never happened before so its a software problem not a user problem.

Re: Move button missing

amahle-TT — Fri, 18 Jul 2025 12:40:55 GMT

I am sorry to hear this, please confirm if you have cleared your browsers cache, thanks.

Re: Move button missing

JanteM — Fri, 18 Jul 2025 14:25:17 GMT

This is exactly what has happened to me. Have you had any help to restore it?

Re: Move button missing

amahle-TT — Fri, 18 Jul 2025 14:55:01 GMT

Hi @JanteM, should you require assistance please do start your own thread, thanks.

To start your thread, click the Browse button, then Help with Your Service and select the appropriate category. You will then see a Blue Button "Start A Topic"

Re: Move button missing

Howard79 — Sun, 20 Jul 2025 19:14:14 GMT

I access my emails by logging in to my Talktalk Email account on my iMac as I have done for the past 20years...is there another way? One of your colleagues suggested clearing cache and cookies which I have done but Move button has not magically reappeared. Should I just ring Talktalk tech support and get them to look at it?

Re: Move button missing

Gliwmaeden2 — Sun, 20 Jul 2025 19:40:03 GMT

Someone mentioned right clicking on the email and the options reappeared - something like that, @Howard79, but I haven't had a chance to check. Worth experimenting.

Re: Move button missing

Howard79 — Sun, 20 Jul 2025 22:19:39 GMT

yes cache and cookies cleared