topic Re: can't send emails in Email

can't send emails

silvergirl — Thu, 17 Jul 2025 16:04:35 GMT

I can't send emails and I just get a box saying there is a problem with the outgoing server SMTP. I use Thunderbird. I think Webmail is ok but I need to test it.

Re: can't send emails

mandisa1-TT — Thu, 17 Jul 2025 16:18:16 GMT

Hi there3 @silvergirl Please let me know once you have tested on webmail.

Re: can't send emails

KeithFrench — Fri, 18 Jul 2025 07:55:20 GMT

This must be an incident by now, lots of people with the same issue.

Re: can't send emails

silvergirl — Fri, 18 Jul 2025 10:59:50 GMT

Webmail worked yesterday but there is still a problem because the Mail app on the iPad is also not sending emails but placing them in an Outbox.

Re: can't send emails

amahle-TT — Fri, 18 Jul 2025 11:22:51 GMT

Alright thank you for confirming, I have checked on your account you need to contact our full fibre team using the number below and they will be able to run checks and assist further.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: can't send emails

KeithFrench — Fri, 18 Jul 2025 12:35:04 GMT

Hi @amahle-TT

This will definitely be caused by the SMTP mail server problem affecting numerous customers up & down the country. I can see no point in @silvergirl needing to contact the full fibre helpdesk.

I reported this on my thread yesterday & @kanya-TT is waiting on Nic to get an incident raised. My thread is:-

https://community.talktalk.co.uk/t5/Email/TalkTalk-net-domain-SMTP-mail-server-not-responsive/m-p/3119991#M190840

Re: can't send emails

amahle-TT — Fri, 18 Jul 2025 12:41:48 GMT

@KeithFrench thank you:)

Re: can't send emails

KeithFrench — Fri, 18 Jul 2025 12:47:14 GMT

No problem @amahle-TT. I have also been in touch with @silvergirl on this via PMs.

Re: can't send emails

KeithFrench — Sun, 20 Jul 2025 12:11:19 GMT

Hi @silvergirl

I have been doing more work on this and I am not convinced this is actually a TalkTalk issue. It looks like something has caused the SMTP mail server (outgoing emails) password to be erased in the email client. Putting it back seems to have resolved the issue. For more details, please see my post #20 in this thread of mine:-

https://community.talktalk.co.uk/t5/Email/TalkTalk-net-domain-SMTP-mail-server-not-responsive/m-p/3119735#M190726