topic Re: Webmail in Email

Webmail

Phillip1006 — Fri, 18 Jul 2025 11:48:19 GMT

For the past 3 days, I've not been able to access my emails via the TalkTalk webmail service. The webmail page does not load. I contacted TalkTalk via the 'webchat' feature, but the 'expert' I was connected to was unable to assist. According to social media, I am just one of many people who are suffering from a problem with the webmail page not loading. Any ideas please? Or is this just another example of a telecommunications company not caring about its customers?

Re: Webmail

sabelo-TT — Fri, 18 Jul 2025 11:51:58 GMT

Hello @Phillip1006, thank you for bringing this to our attention. We will need to double check on the browser you are currently using to accessing your webmail. Kindly confirm which browser you are currently using.

Re: Webmail

Phillip1006 — Fri, 18 Jul 2025 11:53:51 GMT

I am using Microsoft Edge. I didn't have any problem before 3 days ago.

Re: Webmail

sabelo-TT — Fri, 18 Jul 2025 12:27:07 GMT

I do understand. I will kindly ask for you to try using the Google browser please. Kindly confirm once done.

Re: Webmail

Phillip1006 — Fri, 18 Jul 2025 13:34:09 GMT

Well, it took a while to load, but using Google (which I don't particularly like) I have managed to gain access to TalkTalk's webmail page.

Why does your webmail page work with google, but not now with Edge or Bing?

Re: Webmail

Mandisa-TT — Fri, 18 Jul 2025 14:20:37 GMT

Browsers store cached data and cookies to speed up loading times. If there are outdated or corrupted files in Edge or Bing, it could prevent the webmail page from loading properly. Clearing the cache and cookies might help resolve this.

Re: Webmail

Phillip1006 — Fri, 18 Jul 2025 15:00:47 GMT

Ok. Thanks for your help.

Re: Webmail

Mandisa-TT — Fri, 18 Jul 2025 15:01:28 GMT

Great! Is there anything else we can assist you with?