No access to e-mail

Wencer — Fri, 18 Jul 2025 07:24:19 GMT

I also have the problem that my email account is inaccessible. I have repeatedly tried to log on but all I get is a buffering signal.

Ok on my phone but cannot log in via gogle chrome on my computer - just get he buffering signal.

Re: No access to e-mail

amahle-TT — Fri, 18 Jul 2025 07:53:11 GMT

Hi there @Wencer please clear your browsers cache and let me know how it goes, thank you.

Re: No access to e-mail

KeithFrench — Sun, 20 Jul 2025 12:50:28 GMT

Hi @Wencer

I have been doing more work on this and I am not convinced this is actually a TalkTalk issue. It looks like something has caused the SMTP mail server (outgoing emails) password to be erased in the email client. Alternatively, your email address can be reported as being incorrect.

Thunderbird is simple; putting the password back seems to have resolved the issue.

New Outlook for Windows can be a bit more complex. For more details, please see my post #20 in this thread of mine:-

https://community.talktalk.co.uk/t5/Email/TalkTalk-net-domain-SMTP-mail-server-not-responsive/m-p/31...

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

Re: No access to e-mail

kanya-TT — Mon, 21 Jul 2025 07:44:28 GMT

Hey there, @Wencer. Are you still having issues logging in?

Kanya

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