topic Re: Existing broadband customer - need to link mailboxes to account in Email

Existing broadband customer - need to link mailboxes to account

Lobo1234 — Fri, 11 Jul 2025 12:59:52 GMT

I am getting warnings that I need to subscribe to Everymail by 28 June or lose ability to send email.

Following the process kindly posted here https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171 I have filled in my mailboxes information in the Private Notes of my profile.

Please could TT Staff submit the webform for me so that I don't have to subscribe to Everymail and my mailboxes will continue working?

Many thanks

Re: Existing broadband customer - need to link mailboxes to account

Divsec — Mon, 14 Jul 2025 14:37:50 GMT

Hi @Lobo1234 your post has been escalated, have you had any response as yet?

Re: Existing broadband customer - need to link mailboxes to account

nambuso-TT — Thu, 17 Jul 2025 11:09:37 GMT

@Divsec Hi I can confirm that this thread was already picked up by my colleague and has been responded to, the conversation was continued in private message as more information was needed from the customer, Thanks.

Re: Existing broadband customer - need to link mailboxes to account

ferguson — Thu, 17 Jul 2025 11:28:53 GMT

@nambuso-TT

That's the problem with doing things in such a way, an indicator here at least would have helped so that others knew it was being acted on.

Re: Existing broadband customer - need to link mailboxes to account

nambuso-TT — Fri, 18 Jul 2025 16:01:28 GMT

@ferguson- Hi, I understand, and I apologize for the confusion it may have caused; this was done in error and has been flagged to @Nicolene-TT who has picked it up accordingly.

Re: Existing broadband customer - need to link mailboxes to account

ferguson — Fri, 18 Jul 2025 16:03:41 GMT

No need to apologise, let's just make it better. 🙂

Re: Existing broadband customer - need to link mailboxes to account

Tornado3041 — Sat, 19 Jul 2025 13:04:33 GMT

I had an instruction to change my email account to everymail, It wasn't until I signed that I was informed that it would cost £5 per month, but if my broadband was supplied by TalkTalk, It wouldn't change.

Now I find from everymail, I have to get a ticket from TalkTalk, although TalkTalk and everymail agree I won't be changed. Can you help me get this ticket and sort it out

Thank you

Re: Existing broadband customer - need to link mailboxes to account

Gliwmaeden2 — Sat, 19 Jul 2025 13:53:21 GMT

@Tornado3041,

Please start your own thread.

Return to the message board and click on start a topic.

It's imperative that you do this to avoid any confusion between you and the original poster of this thread.

You should put the relevant email addresses in Private Notes in the profile area, and SAVE CHANGES.

Staff will respond to your new topic after the weekend.

Re: Existing broadband customer - need to link mailboxes to account

nomfezeko-TT — Mon, 21 Jul 2025 07:34:26 GMT

Hi @Tornado3041, as per advice from Gliwmaeden2, please start your own thread if you have not done so already, so that we can look into your issue separately and assist accordingly.

-Fez.