topic Re: Please link my emails to my broadband accuont in Email

Please link my emails to my broadband account

Cloud68 — Fri, 18 Jul 2025 14:56:56 GMT

Please could you check that the legacy emails I have listed in my profile are still linked to my broadband account and confirm that I will not be charged for email and will retain my email service.

Re: Please link my emails to my broadband account

fr8ys — Fri, 18 Jul 2025 15:01:32 GMT

Have you received an email about migrating your mails to Everymail?

If not then you should not be affected. The email was sent only to customers whose email addresses were not associated with their broadband.

Not being associated would only occur if you have left TalkTalk, or you have previously left TalkTalk and subsequently re-joined them.

Re: Please link my emails to my broadband accuont

angelique-TT — Fri, 18 Jul 2025 15:08:09 GMT

Hi @Cloud68. I can confirm that you have an active broadband account and your email address are linked to the account so you will not be affected by this. Please confirm if you received an email regarding this.

Re: Please link my emails to my broadband account

Cloud68 — Sat, 19 Jul 2025 08:09:52 GMT

Yes, an email has been received. The email addresses had previously been associated with the broadband account and should still be so, but the email was received so I am concerned that they are no longer associated. I can no longer find any reference to them against my broadband account. I cannot afford to lose this email address.

Re: Please link my emails to my broadband accuont

Cloud68 — Sat, 19 Jul 2025 08:23:13 GMT

Email was received.

Re: Please link my emails to my broadband accuont

Gliwmaeden2 — Sat, 19 Jul 2025 08:35:56 GMT

Staff will follow up on Monday, @Cloud6.

Sorry, but there's no staff support over weekends.

Re: Please link my emails to my broadband accuont

kanya-TT — Mon, 21 Jul 2025 07:12:27 GMT

Hey there, @Cloud68. Let's get this sorted today. Yes, I now understand you received the email right, but I want to confirm, to which email address did you receive this communication, was it the one currently associated with your active broadband account or one of those that we previously associated?

Kanya

Re: Please link my emails to my broadband accuont

Cloud68 — Mon, 21 Jul 2025 09:53:40 GMT

I am not sure I totally understand the question. However, email was received to the tinyworld.co.uk account. The account I use to manage my TalkTalk broadband is a gmail account (as my TalkTalk email could not be used - for reasons that were never explained).

Some time ago - sorry but I cannot remember when, may two years or more - I received a mail asking me to identify all TalkTalk/Tiscali/Tinyworld etc email addresses I wished to keep (up to 5, for free). This was done and those addresses were then "associated" with my broadband account.

I hope this answers your question and that the two email addresses in question are now associated.

Re: Please link my emails to my broadband accuont

kanya-TT — Mon, 21 Jul 2025 10:11:00 GMT

It does thank you very much, we will now be able to add the email accounts as we now know also that your current email account for your TalkTalk broadband active is your Gmail one.

I will need you to send us all the emails your need to be linked on our private message section. If you can't or don't know how please tell me.

Kanya

Re: Please link my emails to my broadband accuont

fr8ys — Mon, 21 Jul 2025 10:46:56 GMT

@kanya-TT

The customer has stated they are in the private notes field of their profile as per the process agreed.

Re: Please link my emails to my broadband accuont

kanya-TT — Mon, 21 Jul 2025 10:49:44 GMT

Hey @fr8ys. I don't know if it's me or the system I am using to communicate but on "privates notes" there is no option on my system, the only thing I see is the email address.

Kanya

Re: Please link my emails to my broadband accuont

fr8ys — Mon, 21 Jul 2025 10:55:15 GMT

It's in their profile.

If you can't see this field you need to speak to @Lorrainef as the process was agreed with her and all staff should have access to customers profiles

Thank you

Re: Please link my emails to my broadband account

fr8ys — Mon, 21 Jul 2025 10:59:26 GMT

@kanya-TT

Try this link

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

It will bring up your profile but you should be able to see your private notes and then see where to look under customers profiles

Hope it helps.

Re: Please link my emails to my broadband accuont

kanya-TT — Mon, 21 Jul 2025 10:59:29 GMT

Remember @fr8ys, also we use a different platform from you guys, we are using Khoros. It doesn't show us that profile with a private notes section.

Kanya

Re: Please link my emails to my broadband accuont

fr8ys — Mon, 21 Jul 2025 11:04:46 GMT

Ok,

So you should see it fed through.

Lorraine needs to check your settings as other -tt staff are seeing it and actioning from the private notes.

In the meantime yes, you will need to deal with by PM or ask one of the others to pick this up so the customers info is correctly aligned.

Re: Please link my emails to my broadband accuont

Mandisa-TT — Mon, 21 Jul 2025 11:24:42 GMT

Hi @Cloud68 I reviewed your profile and noticed that you have included notes with your email information. I want to assure you that your emails are linked to your broadband account. To assist you, I have submitted a webform to exclude you from the EveryMail Migration. You will no longer receive emails regarding sign-up, and please rest assured that your emails remain free as long as you have an active broadband account.

Re: Please link my emails to my broadband accuont

fr8ys — Mon, 21 Jul 2025 11:27:32 GMT

Thank you @Mandisa-TT for picking this up from @kanya-TT for the customer.

Much appreciated I'm sure.

Re: Please link my emails to my broadband accuont

Cloud68 — Mon, 21 Jul 2025 15:28:28 GMT

Thank you so much for your prompt response.

Re: Please link my emails to my broadband accuont

Mandisa-TT — Mon, 21 Jul 2025 15:29:25 GMT

You most welcome, is there anything else I can assist you with?

Re: Please link my emails to my broadband account

Sunderland73? — Tue, 29 Jul 2025 16:32:42 GMT

My e email should be linked to my account. This account is Superfast Broadband which I pay £46.00 per month.