topic Re: need to link mailboxes to account in Email

need to link mailboxes to account

Tornado3041 — Mon, 21 Jul 2025 09:48:28 GMT

I had an instruction to change my email account to everymail, It wasn't until I signed that I was informed that it would cost £5 per month, but if my broadband was supplied by TalkTalk, It wouldn't change.

Now I find from everymail, I have to get a ticket from TalkTalk, although TalkTalk and everymail agree that TalkTalk are my Broadband provider I won't be changed. Can you help me get this ticket and sort it out

Tornado 3041

Re: need to link mailboxes to account

nambuso-TT — Mon, 21 Jul 2025 09:50:22 GMT

Hi there @Tornado3041. We've replied to your previous message, Thanks.

Re: need to link mailboxes to account

fr8ys — Mon, 21 Jul 2025 09:54:18 GMT

@nambuso-TT

@Tornado3041 was requested to start their own thread for help with this issue.

This is now their thread which requires actioning.

Thank you.

Re: need to link mailboxes to account

siphosethu-TT — Mon, 21 Jul 2025 10:30:07 GMT

Hi there @Tornado3041, please click on the link below directing you to the Every mail support team.

Email Transition FAQs

Re: need to link mailboxes to account

fr8ys — Mon, 21 Jul 2025 10:49:21 GMT

@siphosethu-TT

The customer states they are a broadband user so should stay with TalkTalk not Everymail

A Webform is required to be filled.

@Tornado3041

If you haven't already Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: need to link mailboxes to account

siphosethu-TT — Mon, 21 Jul 2025 11:41:25 GMT

Okay so you must be receiving incorrect comms, I'll just fill in the web form as @fr8ys have stated. I'll send you a private message so you can provide me with your email address. Thanks