topic Please Add My Legacy Emails in Email

Please Add My Legacy Emails

gregt — Tue, 22 Jul 2025 12:38:45 GMT

I'm an existing broadband customer. Please add two legacy email addresses to my account. I have added the two addresses to the Private Notes of my profile, as instructed. There are already two in my Mailbox Manager, which will make a total of 4.

Re: Please Add My Legacy Emails

amahle-TT — Tue, 22 Jul 2025 12:51:58 GMT

Hi there @gregt, thank you for reaching out. I do see that you have added emails on your private note, please provide me with your mobile number in private so I can assist further, thanks.

Re: Please Add My Legacy Emails

gregt — Tue, 22 Jul 2025 12:52:16 GMT

Thanks for replying. I don't know how to send anything in private mode. Anyway, I have added the two legacy emails to the Private Notes of my profile, as instructed in another post. Can you see the legacy emails in Private Notes? If not, please help me by explaining the next step and what I can do to help resolve this problem.

Re: Please Add My Legacy Emails

amahle-TT — Tue, 22 Jul 2025 12:55:29 GMT

I did see the emails you have added, I just need your mobile number now so I can escalate this for you for the emails to be linked:)

I will send you a private message so we can proceed, thanks.

Re: Please Add My Legacy Emails

gregt — Tue, 22 Jul 2025 13:03:31 GMT

Sorry because you did reply initially that you could see the legacy email addresses. I have now added a mobile phone number to my profile. Hope that's all you need to progress this. Thank you.