topic Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail in Email

Suddenly can't send messages via Thunderbird or Webmail but can receive mail

DJD45299 — Tue, 22 Jul 2025 08:31:16 GMT

Suddenly can't send messages via Thunderbird or Webmail but can receive mail.

Was working recently , not sure when it stopped as I get mail everyday.

Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail

nambuso-TT — Tue, 22 Jul 2025 08:36:36 GMT

Hi there @DJD45299 I am very sorry to hear this. Just to confirm what happens when you send an email?

Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail

DJD45299 — Tue, 22 Jul 2025 09:02:04 GMT

The server gives an error message saying something has gone wrong using webmail.

Thunderbird says server replies with an error, nothing specific.

Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail

DJD45299 — Tue, 22 Jul 2025 09:04:12 GMT

Thunderbird gives an error message box stating "Sending of the message failed.
An error occurred while sending mail. The mail server responded: Reject for policy reason. Please check the message and try again."

Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail

DJD45299 — Tue, 22 Jul 2025 09:20:04 GMT

Thunderbird puts up an error box which states ......

Sending of the message failed.
An error occurred while sending mail.

The mail server responded: Reject for policy reason.

Please check the message and try again.

It does this with different recipients and different text.

Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail

DJD45299 — Tue, 22 Jul 2025 09:46:44 GMT

Thunderbird puts up an error box which states ......

Sending of the message failed.
An error occurred while sending mail.

The mail server responded: Reject for policy reason.

Please check the message and try again.

It does this with different recipients and different text.

Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail

nambuso-TT — Tue, 22 Jul 2025 10:15:16 GMT

Thank you for bringing this to our attention, I am investigating for you at the moment, please allow me some time. I will send you a message on here once I have some feedback.

Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail

nambuso-TT — Tue, 22 Jul 2025 10:17:09 GMT

Can you confirm with me, do you have an active broadband account with TalkTalk?

Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail

DJD45299 — Tue, 22 Jul 2025 12:50:56 GMT

No , I just have my old tiscali.co.uk email account , I pay an annual fee to keep it current.

Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail

nambuso-TT — Tue, 22 Jul 2025 12:55:43 GMT

Thank you very much for letting me know. I will send you a message on here once I have some feedback.

Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail

DJD45299 — Wed, 23 Jul 2025 06:25:28 GMT

I now cannot login to my talktalk account using my email username I can only login here using the community user name.

Is this because I am a TalkTalk plus user? I am also not able to use the TalkTalk plus app as I do not own a smartphone.

Re: Suddenly can't send messages via Thunderbird or Webmail but can receive mail

sabelo-TT — Wed, 23 Jul 2025 07:34:54 GMT

@DJD45299, let's start by double checking on the basics. If I may kindly ask, which browser are you currently using to accessing your emails at the moment? This could be Google Chrome, Safari, FireFox etc..