topic Re: I have TalkTalk Broadband and my talktalk.net email address is asking me to upgrade to Everymail in Email

I have TalkTalk Broadband and my talktalk.net email address is asking me to upgrade to Everymail

lynnebroadbent41 — Thu, 24 Jul 2025 10:59:42 GMT

Hello,

I hope everyone is well.

I am receiving a red banner on my TT webmail, saying I need to subscribe to Everymail for £50 a year. I already have TalkTalk broadband and home phone, and I log in to check my bills with my TT email address.

If I go to Mailbox manager, I can either subscribe OR add another email address. When I chat online to TalkTalk, I get so far and then I get disconnected. I've tried 3 or 4 times. When I get through to someone, I'm given the same Mailbox manager link.

Please could someone help me? I hope I've got my Account number in my profile and the email address in my private notes. Many thanks!

Re: I have TalkTalk Broadband and my talktalk.net email address is asking me to upgrade to Everymail

fr8ys — Thu, 24 Jul 2025 11:32:44 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: I have TalkTalk Broadband and my talktalk.net email address is asking me to upgrade to Everymail

kanya-TT — Thu, 24 Jul 2025 11:54:11 GMT

Hey there, @lynnebroadbent41. Because you are seeing this banner, we would like to escalate this to our back-office team to look into it.

Please confirm if you haven't done this before.

Kanya