topic Re: Migrating existing email addresses from old TalkTalk account to new one in Email

Migrating existing email addresses from old TalkTalk account to new one

GaryB6 — Thu, 03 Jul 2025 18:39:20 GMT

Evening,

I recently moved house, and had to open a new TalkTalk account. My old account had four email addresses associated with it, I wish for them to be active on the new account so that I don't get charged to carry on using them

Re: Migrating existing email addresses from old TalkTalk account to new one

fr8ys — Thu, 03 Jul 2025 18:42:50 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Migrating existing email addresses from old TalkTalk account to new one

GaryB6 — Thu, 03 Jul 2025 18:47:02 GMT

Apologies I missed that, now added to private notes.

Re: Migrating existing email addresses from old TalkTalk account to new one

GaryB6 — Tue, 08 Jul 2025 08:20:56 GMT

Morning,

Is this close to being actioned? I appreciate you're very busy.

Many thanks.

Re: Migrating existing email addresses from old TalkTalk account to new one

GaryB6 — Tue, 15 Jul 2025 08:10:32 GMT

Are there any updates on this? It's been a week and I've had no correspondence at all. I corresponded by PM with one of your advisors who reliably informed me that is in hand. It's now getting quite stressful, I'm still getting notifications on both Mailbox Manager and Webmail that we will not be able to send emails after the 28th of July. Any information welcome. Thanks.

Re: Migrating existing email addresses from old TalkTalk account to new one

fr8ys — Tue, 15 Jul 2025 08:25:35 GMT

@GaryB6 I have escalated this for a response.

Re: Migrating existing email addresses from old TalkTalk account to new one

nomfezeko-TT — Tue, 15 Jul 2025 08:27:08 GMT

@fr8ys, I have responded to customer and assisting them privately.

-Fez.

Re: Migrating existing email addresses from old TalkTalk account to new one

fr8ys — Tue, 15 Jul 2025 08:33:03 GMT

@nomfezeko-TT thank you.

Re: Migrating existing email addresses from old TalkTalk account to new one

GaryB6 — Wed, 16 Jul 2025 18:46:16 GMT

Hi - can this be escalated please. today was the cut off for the timescale given to sort this, but I've heard nothing I'm afraid. I've corresponded via PM with the agent who was dealing with this. It's now getting perilously close to the deadline of losing the use of my email addresses, which will cause carnage, even though I've been assured on several occasions that this was in hand.

Thanks for your time.

Re: Migrating existing email addresses from old TalkTalk account to new one

fr8ys — Wed, 16 Jul 2025 19:21:17 GMT

@GaryB6 I have escalated for you.

Re: Migrating existing email addresses from old TalkTalk account to new one

GaryB6 — Thu, 17 Jul 2025 08:10:25 GMT

Many thanks.

Re: Migrating existing email addresses from old TalkTalk account to new one

GaryB6 — Fri, 18 Jul 2025 07:41:45 GMT

Morning,

I've still heard nothing I'm afraid, it's now only ten days until the deadline for the non receipt of mails, and it's been ten days since the initial form was raised, but I've had no correspondence at all one way or the other.

Sorry to be "that bloke" - and I'm not sure of your processes, but can this be escalated once more?

Many thanks.

Re: Migrating existing email addresses from old TalkTalk account to new one

Philile-TT — Fri, 18 Jul 2025 08:07:40 GMT

@GaryB6 Please note that the form was already escalated and cannot be raised again as that would interfere with the other escalation, could you please allow the relevant team to work on this and get back to you. Thanks.

Re: Migrating existing email addresses from old TalkTalk account to new one

GaryB6 — Mon, 21 Jul 2025 08:34:20 GMT

Morning - any news? It's now been nearly two weeks since the form was raised, and I've still heard nothing one way or the other. It's now only seven days until the deadline for subscribing, if this isn's sorted I'll have no choice but to subscribe, as we simply can't afford to lose those email addresses.

Any update at all welcome.

Thanks for your time.

Re: Migrating existing email addresses from old TalkTalk account to new one

sabelo-TT — Mon, 21 Jul 2025 08:48:01 GMT

@GaryB6, we do understand however since the form has been completed for you, I will kindly ask for your patience as you will receive communication from our team with this matter.

Re: Migrating existing email addresses from old TalkTalk account to new one

GaryB6 — Mon, 21 Jul 2025 09:29:31 GMT

Thanks - if it's not sorted by Thursday/Friday I'll be subscribing to the third party mail support, so time is pressing.

Thanks for your time.

Re: Migrating existing email addresses from old TalkTalk account to new one

kanya-TT — Mon, 21 Jul 2025 10:02:07 GMT

Your patience in this process is extremely important, we advise that you do not subscribe to anything until you receive confirmation from our end.

Kanya

Re: Migrating existing email addresses from old TalkTalk account to new one

Wickers66 — Mon, 21 Jul 2025 11:47:44 GMT

Hi there - this is GaryB6 on an old login, for some reason the login for GaryB6 has been deactivated, its the same for the TalkTalk My Account login, I assumed it was something to do with this problem - can any PMs please come to this username as I can npc longer access my GaryB6 login.

Re: Migrating existing email addresses from old TalkTalk account to new one

siphosethu-TT — Mon, 21 Jul 2025 11:54:25 GMT

Please note that the 6th Comms, the final reminder and the notification of deletion comms will be sent out on the 26th of August. This is to say we still have time, but I will leave a note of how urgent this is to you. If I get any updates, I will get back to you. Thanks

Re: Migrating existing email addresses from old TalkTalk account to new one

Wickers66 — Mon, 21 Jul 2025 12:04:25 GMT

The correspondence I'm receiving, and the banner messages on Mailbox Manager are all stating that after the 28th of July we will no longer be able to send emails from our mailbox accounts, as far as I can see the deadline is next Monday.