topic Re: Not receiving emails via Outlook since Monday 21 July 2025 in Email

Not receiving emails via Outlook since Monday 21 July 2025

BlackberryBay — Fri, 25 Jul 2025 09:07:06 GMT

I've been getting emails via Outlook for months, but on Monday I was suddenly no longer able to send or receive emails.

When I try to send emails from Outlook I get an error message saying "Sending", but the message does not get sent. Instead, it appears in Drafts.

I've not changed any settings and, after deleting the account, I not cannot add it again, as I keep getting an error message, saying "Something went wrong. Try again. You may need an app password."

I am using the same (correct) password that I use on Webmail.

Re: Not receiving emails via Outlook since Monday 21 July 2025

Philile-TT — Fri, 25 Jul 2025 09:19:34 GMT

@BlackberryBay Are you able to send emails when using webmail?

Re: Not receiving emails via Outlook since Monday 21 July 2025

BlackberryBay — Fri, 25 Jul 2025 09:25:25 GMT

Thanks for the prompt reply - yes, I can send using Webmail.

Re: Not receiving emails via Outlook since Monday 21 July 2025

Philile-TT — Fri, 25 Jul 2025 10:04:56 GMT

Please use the below link to access information about trouble shooting.

Email settings | SMTP, IMAP & POP3 | TalkTalk Help & Support

Re: Not receiving emails via Outlook since Monday 21 July 2025

BlackberryBay — Fri, 25 Jul 2025 13:43:46 GMT

I have already tried using the steps on the page you pointed me to.

I have checked and double-checked my settings, which worked perfectly until Monday of this week. I have not changed the settings and do not understand why I should suddenly stop receiving emails.

Re: Not receiving emails via Outlook since Monday 21 July 2025

Philile-TT — Fri, 25 Jul 2025 13:50:29 GMT

@BlackberryBay this seems to be an issue with outlook itself and as much as I would like to assist however, I am unable since I cannot perform diagnostics test for outlook.

Re: Not receiving emails via Outlook since Monday 21 July 2025

BlackberryBay — Fri, 25 Jul 2025 14:21:00 GMT

Thanks for your help, Phili. I will contact Microsoft.

Re: Not receiving emails via Outlook since Monday 21 July 2025

Philile-TT — Fri, 25 Jul 2025 14:25:48 GMT

You are most welcome:)