topic Re: Keeping email address in Email

Keeping email address

Tracya2000 — Fri, 25 Jul 2025 13:24:06 GMT

I've recently switched provider and would like to keep my email address.

I followed the instructions in my email but when i input my email address and password it says my email address is not recognised so cannot buy into the subscription.

Can someone advise me as I need to keep my address.

Re: Keeping email address

kanya-TT — Fri, 25 Jul 2025 13:50:30 GMT

Hey there, @Tracya2000. When di you switch providers?

Kanya

Re: Keeping email address

Tracya2000 — Fri, 25 Jul 2025 17:37:24 GMT

Around the 8th July

Re: Keeping email address

Mandisa-TT — Mon, 28 Jul 2025 07:17:41 GMT

Hi @Tracya2000 I've escalated this issue for you, and I will get back to you as soon as I receive a response. Could you please confirm if your email is functioning properly?