topic Re: Why are emails going into my spam folder!? in Email

Why are emails going into my spam folder!?

Dork45 — Fri, 25 Jul 2025 22:07:09 GMT

I log into my webmail only to discover how emails have been going into my spam folder. I have never set spam filters and do not want any of my emails treated as spam, so why is this happening?

It matters because I download to an email client handler, only the emails that end up in the spam folder do not download.

Thanks.

Re: Why are emails going into my spam folder!?

PaulMcM — Sat, 26 Jul 2025 09:58:59 GMT

I also want to turn off the crap spam filtering which sends emails I want into spam meaning I have to remember to search spam as well as inbox which is a pain.

Re: Why are emails going into my spam folder!?

Billx — Sat, 26 Jul 2025 20:52:12 GMT

Hi, @Dork45

Because, before any of your own spam filters are processed, the email provider, TalkTalk, processes its own spam filters, which are not visible to the recipient. Often, TalkTalk's spam filters are mis-programmed. So, sometimes legitimate emails, will end up in the Spam folder, and at other times, real spam emails will end up in the Inbox folder. There is no way for the recipient to change that.

On the the other hand, if you can find an email client handler that can automatically look at both the Inbox folder and the Spam folder, then everything would be OK

Bill

Re: Why are emails going into my spam folder!?

PaulMcM — Sun, 27 Jul 2025 22:00:51 GMT

So basically we're stuck with a rubbish spam filter we didn't ask for and can't turn off ?

Re: Why are emails going in my spam folder!?

Mandisa-TT — Mon, 28 Jul 2025 07:49:57 GMT

Hi @PaulMcM If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

Re: Why are emails going into my spam folder!?

davidl1 — Mon, 28 Jul 2025 09:11:20 GMT

If You log into web mail right click on the email there is an option to add sender to allow list. it has worked for me, if you used an email client sometimes the email is missing you must be logged into TalkTalk webmail, hope this helps

Re: Why are emails going into my spam folder!?

Billx — Mon, 28 Jul 2025 11:21:19 GMT

@davidl1

I am not sure that always operates. I often does.

Bill

Re: Why are emails going into my spam folder!?

davidl1 — Mon, 28 Jul 2025 16:08:01 GMT

HI Bill

It seems to work for me, but it maybe early days !

Re: Why are emails going in my spam folder!?

PaulMcM — Mon, 28 Jul 2025 17:50:50 GMT

OK - will do

Re: Why are emails going into my spam folder!?

nambuso-TT — Wed, 30 Jul 2025 07:11:25 GMT

Hi there @davidl1 should you require further assistance please do not hesitate to contact us. Thank you for contacting TalkTalk, have yourself a lovely day.