topic Re: Your TalkTalk mailbox will soon be closed in Email

Your TalkTalk mailbox will soon be closed

LouLou55 — Tue, 29 Jul 2025 09:30:31 GMT

Having already raised and had resolved through community support topics relating to the transfer to Everymail, and it had been confirmed my email had been linked to my current talktalk broadband account I have received another email this morning advising I still need to subscribe.

what else do I need to do to ensure I do not lose my access to emails given I’m a current broadband account customer.

Re: Your TalkTalk mailbox will soon be closed

sabelo-TT — Tue, 29 Jul 2025 09:32:53 GMT

@LouLou55, thank you for getting in touch. Just to double check, on the 1st attempt, you have successfully managed to subscribe to Every Mail through the assistance of some of our community threads. Correct?

Re: Your TalkTalk mailbox will soon be closed

LouLou55 — Tue, 29 Jul 2025 09:41:17 GMT

As a current talktalk broadband customer, I was told I don’t need to subscribe to Everymail. My email address and active talktalk broadband account should now be linked and I shouldn’t be receiving anymore of these messages.

Re: Your TalkTalk mailbox will soon be closed

sabelo-TT — Tue, 29 Jul 2025 09:41:39 GMT

Thank you for confirming that, as an existing broadband client, you don't need to subscribe to Everymail at this time. Communication for current clients will be shared soon. I will inform our communications team about your request to stop the messages you've received. 🙂

Re: Your TalkTalk mailbox will soon be closed

LouLou55 — Tue, 29 Jul 2025 09:44:52 GMT

That would be great if you can do that. I’m get very anxious when these emails come in and it’s causing me a lot of stress trying to figure it out as I’m not a tech expert and need to be sure I don’t lose my mailbox

Re: Your TalkTalk mailbox will soon be closed

sabelo-TT — Tue, 29 Jul 2025 09:48:51 GMT

I completely understand how receiving those emails can be stressful, especially if you're not a tech expert. I want to assure you that there is nothing wrong with your mailbox. We are here to help you, and I will make sure our communications team addresses your concerns. You won't lose access to your mailbox, and we'll keep you informed about any necessary updates. 🙂