topic email suggests I will lose email but I am a BroadBand user in Email

email suggests I will lose email but I am a BroadBand user

frankb85 — Tue, 29 Jul 2025 15:52:57 GMT

My broadband account number is xxxx

eMail Ids XXXXXXX

XXXXXXX

Please assure me me I will not lose my email.

email server via TalkTalk.net

Thank you

frankb85

Re: email suggests I will lose email but I am a BroadBand user

amahle-TT — Tue, 29 Jul 2025 13:10:23 GMT

Hi there @frankb85, as you are our broadband customer you will not be affected by this change which means you will not lose your email and I will also raise an escalation for you, so you stop receiving such comms, thanks.

Re: email suggests I will lose email but I am a BroadBand user

Gliwmaeden2 — Tue, 29 Jul 2025 15:58:29 GMT

@amahle-TT,

I am just catching up with the Talktalk threads and noticed that @frankb85's details had been displayed for all the world to see for the past three hours

@frankb85, it's important that you never post such information in the public thread. It looks like you have already completed personal details in the profile area which only you and staff can access, so they would be able to identify your account from that information.

Other information, like the email addresses for example, can be added in Private Notes, near the end of that section. Always remember to SAVE CHANGES.

@amahle-TT, it's best if staff never leave the personal details information on display when you spot them in a public thread.

Re: email suggests I will lose email but I am a BroadBand user

amahle-TT — Tue, 29 Jul 2025 16:10:25 GMT

@Gliwmaeden2 thank you!

Re: email suggests I will lose email but I am a BroadBand user

frankb85 — Tue, 09 Jun 2026 11:36:47 GMT

9/6/2026

I am a broadband user, always have been, yest my email account has been stopped???

Please reinstate my email accounts a.s.a.p.

Thank you

Re: email suggests I will lose email but I am a BroadBand user

Gliwmaeden2 — Tue, 09 Jun 2026 13:01:22 GMT

@frankb85

There is no longer any staff support on the forum. You must use live chat (through My Account) or phone 03451 720088 (closes at 7pm) to make sure that all your email addresses are recorded as associated with your current broadband account.

The agent must complete a webform that needs to be processed on your behalf.