topic Re: Tiscali E-mail in Email

Tiscali E-mail

Chris1248 — Mon, 28 Jul 2025 17:10:16 GMT

We keep getting messages saying we need to pay £50 per year for tiscali emails. Extremely frustrating as we have been with talktalk a number of years and we have been searching all afternoon for solutions and keep getting errors when trying to chat.

We have now found the link suggesting adding the addresses to the 'private notes' on our profile. We have now done this but how will we know it has worked?

Re: Tiscali E-mail

fr8ys — Mon, 28 Jul 2025 17:49:54 GMT

Staff will pick this up tomorrow and complete a form.

They will advise further.

Re: Tiscali E-mail

Philile-TT — Tue, 29 Jul 2025 06:49:12 GMT

Good morning @Chris1248 thank you for bringing this into our attention. Kindly accept my sincere apologies for the inconvenience I will look into your account.

Re: Tiscali E-mail

Philile-TT — Tue, 29 Jul 2025 07:08:21 GMT

@Chris1248 have you had previously contacted us regarding linking your emails when you first received the communication?

Re: Tiscali E-mail

Chris1248 — Tue, 29 Jul 2025 17:46:45 GMT

We are struggling to follow which message came when. Please can you let us know if you need any further information, We cannot send any e-mails today.

Re: Tiscali E-mail

Chris1248 — Tue, 29 Jul 2025 17:49:35 GMT

Just checked and we e-mailed on the 7/7/25 in response to an e-mail sent from yourselves.

Re: Tiscali E-mail

Gliwmaeden2 — Tue, 29 Jul 2025 17:52:12 GMT

Did you respond to an email from the forum or a separate Talktalk email, @Chris1248?

Notifications from the forum are from a No Reply address, so it's worth checking where you sent your reply to.

Re: Tiscali E-mail

Chris1248 — Tue, 29 Jul 2025 17:57:32 GMT

It was a talktalk email as we did not know about the forum until yesterday.

Re: Tiscali E-mail

nomfezeko-TT — Wed, 06 Aug 2025 12:29:30 GMT

Thank you for getting back to us, we will have this checked for you on our end and support you accordingly.

-Fez

Re: Tiscali E-mail

nomfezeko-TT — Wed, 06 Aug 2025 12:44:27 GMT

I have looked into this from my end, regarding the request to add your wife's email address, an escalation request to link it has been raised, as was raised yesterday, request usually is completed in 48 hours. Please do let us know if there would be anything I can check or you need for us to support you with.