topic Re: Have broadband and lost ability to send emails in Email

Have broadband and lost ability to send emails

mikeb50 — Wed, 30 Jul 2025 08:35:47 GMT

Have broadband contract and after phone call told to ignore emails re Everymail.

Now cannot send emails since 28th July.

Re: Have broadband and lost ability to send emails

nambuso-TT — Wed, 30 Jul 2025 09:37:50 GMT

Hi there @mikeb50. I am very sorry to hear this. Please confirm if the email address you received the communication on is the same as the one on the account.

Re: Have broadband and lost ability to send emails

mikeb50 — Wed, 30 Jul 2025 09:51:39 GMT

Yes.
We also have another email on the account.

Re: Have broadband and lost ability to send emails

nambuso-TT — Wed, 30 Jul 2025 10:10:37 GMT

Okay thank you very much confirming. I can confirm that you shouldn't have been affected by this as I can see that your account is active and the email address linked on your account is the same as the one that on your profile. What I will do for you now is to pass your details to the relevant department and I will message you once I have some feedback. Thanks