topic Broadband Customer - Continuation of free email service in Email https://community.talktalk.co.uk/t5/Email/Broadband-Customer-Continuation-of-free-email-service/m-p/3122089#M191806 <P>I have been a broadband customer for many years, but received an email saying that I need to pay for the service to continue. I telephoned more than a week ago to query this, and was advised that this would be changed, and that I would receive an email to confirm once this has been done. However I haven't had any further communication so would be grateful for confirmation that the email service will continue free of charge.<BR />Thank you</P> Wed, 30 Jul 2025 10:15:24 GMT JimmyFish 2025-07-30T10:15:24Z Broadband Customer - Continuation of free email service https://community.talktalk.co.uk/t5/Email/Broadband-Customer-Continuation-of-free-email-service/m-p/3122089#M191806 <P>I have been a broadband customer for many years, but received an email saying that I need to pay for the service to continue. I telephoned more than a week ago to query this, and was advised that this would be changed, and that I would receive an email to confirm once this has been done. However I haven't had any further communication so would be grateful for confirmation that the email service will continue free of charge.<BR />Thank you</P> Wed, 30 Jul 2025 10:15:24 GMT https://community.talktalk.co.uk/t5/Email/Broadband-Customer-Continuation-of-free-email-service/m-p/3122089#M191806 JimmyFish 2025-07-30T10:15:24Z Re: Broadband Customer - Continuation of free email service https://community.talktalk.co.uk/t5/Email/Broadband-Customer-Continuation-of-free-email-service/m-p/3122091#M191807 <P><SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/729752">@JimmyFish</a></SPAN>, thank you for getting in touch with us. So, as you are currently an active broadband account holder with us, I will kindly ask for your patience as you will receive communication with regards to the matter, but you will not be charged for email services.&nbsp;</P> Wed, 30 Jul 2025 10:21:42 GMT https://community.talktalk.co.uk/t5/Email/Broadband-Customer-Continuation-of-free-email-service/m-p/3122091#M191807 sabelo-TT 2025-07-30T10:21:42Z