topic email address failing to work. in Email

email address failing to work.

Geraldjones031066 — Wed, 30 Jul 2025 20:43:55 GMT

I am an account holder with talk talk but our email address is not working and you are asking us to pay extra? Why?

Re: email address failing to work.

fr8ys — Wed, 30 Jul 2025 21:22:33 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: email address failing to work.

amahle-TT — Thu, 31 Jul 2025 08:00:40 GMT

Hi @Geraldjones031066, I do apologize for this. I will raise an escalation for you, so you stop receiving comms regarding this as you are not affected by the change.