topic Re: Please link legacy emails to broadband account in Email

Please link legacy emails to broadband account

baattc — Wed, 30 Jul 2025 20:40:52 GMT

Hi,

Could someone please link my legacy emails to my broadband account. I have listed them in the private notes and added account number etc. to profile.

Many thanks!

Re: Please link legacy emails to broadband account

mandisa1-TT — Thu, 31 Jul 2025 07:49:57 GMT

Hi there @baattc I would love to assist you with your query, just to confirm it is 3email addresses that you need linked?

Re: Please link legacy emails to broadband account

mandisa1-TT — Thu, 31 Jul 2025 07:55:03 GMT

The 3 email addresses you have listed on your private notes are already linked on your broadband account account:)

Re: Please link legacy emails to broadband account

baattc — Thu, 31 Jul 2025 08:55:40 GMT

Thanks for this - however, I have had messages bounce back saying I am "blocked from sending" and the webmail also displays this message (see attached image). Could you advise on how to solve this?

Re: Please link legacy emails to broadband account

mandisa1-TT — Thu, 31 Jul 2025 09:06:34 GMT

We sincerely apologize for the inconvenience caused to you, I will need to escalate this for you as a number of our customers are experiencing the same issue.

Re: Please link legacy emails to broadband account

baattc — Mon, 04 Aug 2025 15:08:48 GMT

Would it be possible to have an update on this please? Nothing seems to have changed as yet.

Re: Please link legacy emails to broadband account

mandisa1-TT — Mon, 04 Aug 2025 15:16:42 GMT

Hi there @baattc Kindly bear with us, some customers have reported the issue has been restored. We are working on resolving the issue at high priority.