topic Re: Existing broadband customer but email sending blocked in Email

Existing broadband customer but email sending blocked

JanetEN — Wed, 30 Jul 2025 15:46:31 GMT

My email sending is blocked, I only get the option to subscribe to the new service by paying with no information how to link my broadband but I was told that this was automatic before the new service was implemented. Please could you advise how I make this work

Re: Existing broadband customer but email sending blocked

fr8ys — Wed, 30 Jul 2025 16:30:47 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Existing broadband customer but email sending blocked

nomfezeko-TT — Thu, 31 Jul 2025 07:13:50 GMT

Hi there, thank you for reaching out, we are so sorry you have contacted us regarding a problem with your services, kindly refer to the post by fr8ys and once done, please do get back to us so we can look further into this for you.

-Fez.

Re: Existing broadband customer but email sending blocked

JanetEN — Thu, 31 Jul 2025 12:50:27 GMT

I think that I've updated all of the information yesterday that is in the link you sent me above but my talktalk.net email is still unable to send. Please could you advise what are the next steps

Re: Existing broadband customer but email sending blocked

nomfezeko-TT — Thu, 31 Jul 2025 12:55:37 GMT

Thank you for getting back to us, I will need just a moment to check your account, I will advise on the next steps shortly.

-Fez.

Re: Existing broadband customer but email sending blocked

nomfezeko-TT — Thu, 31 Jul 2025 13:14:01 GMT

Thank you for bearing with me, checking into the private notes, I can see there is only one email address. Could you please tell me if you've previously had a TalkTalk account (disconnected account) and if so, kindly confirm if the email address on the private notes was linked to that account.

-Fez.