topic Re: Lost Access to my email in Email

Lost Access to my email

JuneLaw — Thu, 31 Jul 2025 14:03:21 GMT

I received this error message. I have been using TalkTalk email for many years.

I moved house in February / March, so needed to transfer my account. Is there something I need to do to link my email address to my account to re-enable my email?

Thanks,, June Lawrence, j

Re: Lost Access to my email

fr8ys — Thu, 31 Jul 2025 13:47:25 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Lost Access to my email

nambuso-TT — Thu, 31 Jul 2025 13:54:59 GMT

Thank you very much for the information @fr8ys

@JuneLaw I can confirm that you are an active broadband customer, you shouldn't be affected by this change, and I can see that your email addresses are link. There is a webform I need to submit for you to stop further comms regarding Everymail, however before I do that, Please confirm if the email address you received the Communitions on is the same as the one registered on the account.

Re: Lost Access to my email

JuneLaw — Thu, 31 Jul 2025 13:55:03 GMT

Thanks!

I think I have filled in the required information, so I would be grateful if you would ask the support staff to action.

Many thanks, June

Re: Lost Access to my email

JuneLaw — Thu, 31 Jul 2025 14:02:20 GMT

Thanks

Yes, the email address should be

Thanks, June

Re: Lost Access to my email

nambuso-TT — Thu, 31 Jul 2025 14:01:46 GMT

Could you please remove your email address @JuneLaw as this is a public platform.

Re: Lost Access to my email

JuneLaw — Thu, 31 Jul 2025 14:02:45 GMT

done.

Thank you

Re: Lost Access to my email

nambuso-TT — Thu, 31 Jul 2025 14:03:54 GMT

I will send you a private message. Thanks

Re: Lost Access to my email

JuneLaw — Thu, 31 Jul 2025 14:41:39 GMT

should I have received a message from you? I can't see anything in my inbox.

Thanks, June

Re: Lost Access to my email

Gliwmaeden2 — Thu, 31 Jul 2025 18:06:55 GMT

@JuneLaw, it won't be in your email inbox, though you'd normally get an email notification to check for a Private Message.

If you check top right by your avatar, see if a number is showing there - then click through to see the envelope beside the bell in the profile area. That's where you access Private Messages and can reply from there too.

But if you are not seeing a number there, it means nothing got sent yet.