topic Re: Subscribing to Everymail - Existing Broadband Customer in Email

Subscribing to Everymail - Existing Broadband Customer

ajwhistler — Fri, 11 Jul 2025 10:39:39 GMT

I am an existing Talktalk, Landline, Broadband (Fibre) and Mail customer.

I am getting warnings that I need to subscribe to Everymail by 28 June or lose ability to send email.

As an existing customer do I need to subscribe to Everymail.

Re: Subscribing to Everymail - Existing Broadband Customer

nambuso-TT — Fri, 11 Jul 2025 10:59:48 GMT

Hi there @ajwhistler I am very sorry to hear thus. Looking into your account I can see that you are a TalkTalk broadband customer, I have fill in a webform for you so we can stop any further comms related to this movement going your way. Thanks

Re: Subscribing to Everymail - Existing Broadband Customer

ajwhistler — Thu, 31 Jul 2025 15:03:16 GMT

Still lost email send on 28 July☹️

Re: Subscribing to Everymail - Existing Broadband Customer

Gliwmaeden2 — Thu, 31 Jul 2025 18:37:44 GMT

Please just follow up on this thread, @ajwhistler.

I've moved the duplicate out of the way. Your form has been completed by staff but the system so far doesn't appear to be working correctly for you to send emails.

Sadly, you have a lot of company and it will be very inconvenient for many people for a while.

Fortunately receiving emails still appears to be working.

If need be, set up a free alternative address to send from and inform recipients.

I see you also have a third thread, which is still live from earlier today here:

https://community.talktalk.co.uk/t5/Email/As-a-Broadband-fibre-customer-why-has-my-email-account-been/td-p/3122386#M192077

Re: Subscribing to Everymail - Existing Broadband Customer

kanya-TT — Fri, 01 Aug 2025 07:25:30 GMT

Hello, @ajwhistler . We want to inform you that many of our customers are still experiencing issues with sending emails, despite having their accounts exempted from the recent changes. We are aware of this situation, and our teams are actively working to fix it. We appreciate your patience as we address this matter.

Kanya

Re: Subscribing to Everymail - Existing Broadband Customer

ajwhistler — Fri, 01 Aug 2025 07:41:48 GMT

I have added details to my profile as requested.

Re: Subscribing to Everymail - Existing Broadband Customer

kanya-TT — Fri, 01 Aug 2025 08:02:45 GMT

What I must also mention @ajwhistler is that YOU DON'T NEED to subscribe to Everymail since you are still an active Broadband customer to TalkTalk.

Kanya

Re: Subscribing to Everymail - Existing Broadband Customer

ajwhistler — Mon, 04 Aug 2025 16:10:23 GMT

When am I going to be able to send emails again? My service has been down for almost a week. This is not acceptable.

Re: Subscribing to Everymail - Existing Broadband Customer

ajwhistler — Mon, 04 Aug 2025 16:13:02 GMT

Please fix my email send. 7 days now!

Re: Subscribing to Everymail - Existing Broadband Customer

kanya-TT — Mon, 04 Aug 2025 16:16:17 GMT

Hey there, @ajwhistler. We are extremely sorry that you are yet to be able to send emails, the isssue as we said as being looked at and is worked, in some cases there has been progress made. But we assure you this will be solved.

Kanya