topic Re: Link existing mailbox to broadband account in Email

Link existing mailbox to broadband account

Edward77 — Thu, 31 Jul 2025 14:23:49 GMT

Hi,

Can you please link an existing mailbox of mine to my account please. There is no option to do this in the mail manager

Re: Link existing mailbox to broadband account

fr8ys — Thu, 31 Jul 2025 14:28:46 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Link existing mailbox to broadband account

Edward77 — Thu, 31 Jul 2025 14:47:20 GMT

What information do you require and where do I post it? The link you sent me refers to another post

Re: Link existing mailbox to broadband account

fr8ys — Thu, 31 Jul 2025 15:04:39 GMT

That post tells you what to do.

Re: Link existing mailbox to broadband account

amahle-TT — Thu, 31 Jul 2025 15:08:43 GMT

Hi there, please provide all the email addresses you want me to link in the private notes on your community profile. Thank you!

Re: Link existing mailbox to broadband account

amahle-TT — Thu, 31 Jul 2025 15:09:13 GMT

Please confirm when you are done, thanks.

Re: Link existing mailbox to broadband account

Edward77 — Thu, 31 Jul 2025 15:20:46 GMT

I have submitted the details of the email address required to be associated to my account in private notes

Re: Link existing mailbox to broadband account

amahle-TT — Thu, 31 Jul 2025 15:25:17 GMT

Thank you, please confirm your mobile number in private.

Re: Link existing mailbox to broadband account

Edward77 — Thu, 31 Jul 2025 15:36:42 GMT

Done

Re: Link existing mailbox to broadband account

amahle-TT — Thu, 31 Jul 2025 16:12:30 GMT

Thank you, I have managed to raise an escalation for you for the email to be linked and a relevant team will be in contact with you, thanks.

Re: Link existing mailbox to broadband account

Edward77 — Mon, 04 Aug 2025 11:51:42 GMT

Good Afternoon,

Thank you for your response but I still have not had this issue resolved and the email account still remains unassigned to my account. Can you tell me when this will be resolved please?

Re: Link existing mailbox to broadband account

Edward77 — Mon, 04 Aug 2025 13:18:53 GMT

Can you action asap please. Cannot send emails from one of the mail accounts now because it's not linked to my account

Re: Link existing mailbox to broadband account

nomfezeko-TT — Mon, 04 Aug 2025 13:23:11 GMT

Hi @Edward77, thank you for reaching out, I am sorry to hear about the problem you have with the email service. I understand how important it is to you to have working email service and kindly note that we have escalated this issue on our end and now with the escalations team and currently waiting for feedback, once we get an update from the team, this will definitely be communicated with you.