topic Re: Broadband customer but cannot send emails in Email

Broadband customer but cannot send emails

Millbanker2025 — Thu, 31 Jul 2025 22:11:49 GMT

I am a broadband customer but cannot send emails and have the red warning banner warning me I have to subscribe

Please link my email address to my broadband account. I have put this information in private notes on my profile

Re: Broadband customer but cannot send emails

sabelo-TT — Fri, 01 Aug 2025 08:16:12 GMT

Hello there @Millbanker2025, I have just escalated this matter for you on my end to our email team. With this being said, I will strongly ask for your patience with this as it will be sorted for you. 🙂

Re: Broadband customer but cannot send emails

Millbanker2025 — Fri, 01 Aug 2025 08:22:11 GMT

Thank you, is there any idea of timescale ? I use email to contact my 86 year old Mums carers , so not being able to send emails is a major problem for me

Re: Broadband customer but cannot send emails

sabelo-TT — Fri, 01 Aug 2025 08:23:57 GMT

At the moment, the team have not as yet provided us with an exact timescale but will strongly ask for you to allow this 24-72working hours.

Re: Broadband customer but cannot send emails

Millbanker2025 — Mon, 04 Aug 2025 18:58:48 GMT

our emails are now working again as normal and the red warning banner has gone.

Problem solved, thank you

Best answer

Re: Broadband customer but cannot send emails

Philile-TT — Tue, 05 Aug 2025 07:04:27 GMT

@Millbanker2025 thank you for the update. Cheers🙂