topic Re: Please fix my email which will no longer send in Email

Please fix my email which will no longer send

Jason691 — Wed, 30 Jul 2025 07:02:55 GMT

Despite calling into customer services as soon as I received the “you will have to pay” email and being reassured .. I can no longer send emails from my main account despite being a talk talk customer!

I have some important emails to reply to and need this asap please!

thanks

Jason

Rasik needs retraining as he clearly misled me!

Re: Please fix my email which will no longer send

kanya-TT — Wed, 30 Jul 2025 07:37:47 GMT

Hey there, @Jason691. We apologize for this, may I ask, were your emails linked to your current account particularly the one you received this communication from?

Kanya

Re: Please fix my email which will no longer send

Jason691 — Wed, 30 Jul 2025 08:01:07 GMT

I was previously on Talk talk broadband, moved house where full fibre was available and told that O had to use a different email for my account for this change and that the old email would remain active. Roll on nearly two years and we are in this situation!

I have added the main tiscali.co.uk email address that needs unblocking to my private notes - please confirm when unblocked

thanks

Re: Please fix my email which will no longer send

Jason691 — Thu, 31 Jul 2025 14:44:09 GMT

Still no movement on this .. why is a mistake by Talk Talk creating so much of a problem for me ??

i contacted you in June to explain I was a customer , was told it would not be an issue (I was lied to by Rashik) and now you can’t even fix a simple issue of you own making!!!

please escalate to a member of your management as I am furious

thank you

Re: Please fix my email which will no longer send

sabelo-TT — Thu, 31 Jul 2025 14:49:05 GMT

Hello there @Jason691, I assume since you are currently an active broadband account holder with us (TalkTalk), you have received communication that you will need to pay £5 for your email services. Correct?

Re: Please fix my email which will no longer send

Jason691 — Thu, 31 Jul 2025 17:14:13 GMT

I am an active broadband customer .. you have blocked my email. I have followed your ridiculous process of putting my account ID and blocked email in my private notes. Please follow your own process and fix the issue that is all Talk Talks fault.

Re: Please fix my email which will no longer send

Jason691 — Thu, 31 Jul 2025 20:07:15 GMT

Read the thread! .. I received the email, contacted you immediately, was lied to by your customer services person , have since lost the ability to send emails.

i am a broadband customer and need access to send emails back immediately. FOLLOW YOUR OWN PROCESS!

Read my private profile to get my account number and email that needs to be unblocked

I will be contacting the press to explain what a ridiculous debacle Talk Talk have put their loyal customers through

Re: Please fix my email which will no longer send

amahle-TT — Fri, 01 Aug 2025 07:41:49 GMT

Hi there @Jason691, we are sorry for this. Please confirm what banner appears on webmail, thanks.

Re: Please fix my email which will no longer send

Jason691 — Fri, 01 Aug 2025 08:56:19 GMT

What appears in webmail is not relevant. You are blocking my outbound email - please check my private profile and you will find my active account number and the email address that you are blocking outbound emails for (please follow your own process to fix this!). It has now been five days since you blocked this and it is unacceptable.

iPhone message is below and a screenshot of outlook error message

Re: Please fix my email which will no longer send

amahle-TT — Fri, 01 Aug 2025 09:26:26 GMT

Please confirm your mobile number in private, thanks