topic Re: Cant upgrade email to plus in Email

Cant upgrade email to plus

LemonsLlanelli — Thu, 31 Jul 2025 18:18:25 GMT

Hi, i have a talktalk email address

i used to have talktalk as my provider many years ago but changed to someone else.

Read in the d/m that you have to pay to keep my email adresss- but nowhere on my webmail account does it say to 'upgrade / pay '

help?

Looked on mailbox manager - no option

clicked the webpage to pay £50 a year- wouldnt sign in- says change password- so go through that process then a popup comes up saying technical error and wont go any further.

currently my talktalk email account is working as far as i can see . doesnt have a red banner or any indication immient doom

many thanks

Re: Cant upgrade email to plus

mandisa1-TT — Fri, 01 Aug 2025 07:21:12 GMT

Hi there @LemonsLlanelli. Have you received any communication regarding the migration?

Re: Cant upgrade email to plus

LemonsLlanelli — Fri, 01 Aug 2025 10:43:38 GMT

No , im worried i will loose access to my email as this is the only email people contact me on.

Thanks for your reply

Re: Cant upgrade email to plus

LemonsLlanelli — Sat, 02 Aug 2025 17:21:56 GMT

no email or option to upgrade 'subscribe' their isnt a button to click to pay

Re: Cant upgrade email to plus

Gliwmaeden2 — Sat, 02 Aug 2025 17:49:27 GMT

Use this link for support, @LemonsLlanelli

https://everymail.com/support

Staff will not be back on here before Monday.

If you were not previously signed up for Mail Plus, I understand that you now have to sign up directly through Everymail.

People already on Mail Plus will be switched over automatically, but you can't set up a new subscription to it any more.

Hoping I've got that right - maybe a quick check from @fr8ys.

Re: Cant upgrade email to plus

LemonsLlanelli — Sat, 02 Aug 2025 17:41:56 GMT

Thank you , i have been there too

just a small snippet of a chat with their 'eva'

18:25:16

yes

18:25:19

To subscribe to Everymail, please follow these steps:

Log in through the new Everymail.com login page: Everymail Sign In.
You will be presented with service plan options for either a monthly or yearly subscription period.
Choose your preferred service plan and fill in the required details.
Once you have successfully completed this process, your email will be subscribed to Everymail.com.

With an active subscription, you will gain access to advanced support options.

If you have any questions during the subscription process or need further assistance, feel free to ask!

18:25:32

the options arent there

18:25:33

If you're not seeing the subscription options after logging in, it could be due to a few reasons. Here are some steps you can take:

Clear Cache and Cookies: Sometimes, browser cache can cause issues. Try clearing your browser's cache and cookies, then log in again.
Try a Different Browser: If clearing the cache doesn't work, try accessing the Everymail site using a different web browser or device.
Check for Updates: Ensure that your browser is up to date, as older versions may not display the site correctly.
Contact Support: Since you are currently a TalkTalk customer, you can reach out to TalkTalk support for assistance with accessing the subscription options.

If you continue to experience issues, please let me know, and I can provide further assistance or information!

18:25:54

continue experiencing issues

18:25:55

I'm sorry to hear that you're still experiencing issues with accessing the subscription options. Since you are currently a TalkTalk customer and have not yet subscribed to Everymail, you won't have access to live chat support.

Here are a few additional steps you can take:

Contact TalkTalk Support: Since you are a TalkTalk customer, you can reach out to their support team for assistance with accessing the Everymail subscription options.
Try Accessing from a Different Network: Sometimes, network restrictions can affect access. If possible, try logging in from a different Wi-Fi network or using mobile data.
Check for Service Outages: Occasionally, there may be service outages or maintenance that could affect access. You can check the Everymail website or TalkTalk's service status page for any announcements.

If you decide to subscribe to Everymail, please let me know, and I can guide you through the process!

18:26:16

ive tried all that

18:26:17

I understand how frustrating this situation must be, especially after trying all those steps. Since you are currently a TalkTalk customer and have not yet subscribed to Everymail, you won't have access to live chat support.

As an administrator, you do have the ability to subscribe to Everymail, which would grant you access to additional support options. If you're still interested in subscribing, I can guide you through the process again or provide any specific information you might need.

If you prefer, you can also reach out to TalkTalk support for assistance with accessing the subscription options. Please let me know how you would like to proceed!

18:26:32

im not a talktalk customer

18:26:33

I apologize for the confusion, Roger. Thank you for clarifying that you're not a TalkTalk customer.

Since you are currently not subscribed to Everymail, you won't have access to live chat support. However, as an administrator, you do have the ability to subscribe to Everymail, which would grant you access to additional support options.

If you're still interested in subscribing, I can guide you through the process again or provide any specific information you might need. Please let me know how you would like to proceed!

18:26:47

yes please

18:26:49

Thank you for your patience, Roger! Since you're interested in subscribing to Everymail, here’s a step-by-step guide to help you through the process:

Log in: Go to the Everymail login page: Everymail Sign In.
Select a Plan: Once logged in, you should see options for different subscription plans (monthly or yearly). If these options are still not visible, please ensure that you are logged in with the correct administrator account.
Fill in Details: Choose your preferred service plan and fill in the required details, such as payment information.
Complete Subscription: After completing the process, your email will be subscribed to Everymail.com.

If you still do not see the subscription options after logging in, it may be a technical issue. In that case, I recommend reaching out to Everymail support directly for assistance, as you currently do not have access to live chat support without a subscription.

Please let me know if you need any further assistance or if you have any questions about the subscription process!

18:27:12

how do i contact directly

18:27:13

To contact Everymail support directly, you can use the following methods:

Email Support: You can send an email to Everymail's support team. Look for the support email address on the Everymail website, typically found in the "Contact Us" section.
Support Form: If available, you can fill out a support form on the Everymail website. This form usually allows you to describe your issue and submit it directly to the support team.
Phone Support: If Everymail offers a customer support phone number, you can call them for assistance. Check the website for the most current contact number.

Since you are currently not subscribed to Everymail, you won't have access to live chat support. However, reaching out via email or a support form should help you get the assistance you need.

If you have any other questions or need further assistance, feel free to ask!

18:28:59

cant find email suppor

18:29:01

I understand that finding the right support contact can be challenging. Unfortunately, I don't have direct access to Everymail's support email address or contact information.

Since you are currently not subscribed to Everymail, you won't have access to live chat support. However, you can reach out to TalkTalk support for assistance with your Everymail account, as they may be able to provide guidance or direct you to the appropriate Everymail support channels.

If you decide to subscribe to Everymail, you will gain access to additional support options, including live chat. If you need help with the subscription process or have any other questions, please let me know!

18:29:30

everymail support form