topic Re: Everymail in Email

Everymail

stevedurham1959 — Fri, 01 Aug 2025 09:27:49 GMT

Hello, Can you please link my 2 e-mail addresses with my broadband account. my addresses are listed in my private notes.Thanks.

Re: Everymail

Mandisa-TT — Fri, 01 Aug 2025 09:28:59 GMT

Hi @stevedurham1959 I will access your account and assist you with your query.

Re: Everymail

Mandisa-TT — Fri, 01 Aug 2025 10:02:01 GMT

I have located your account and can confirm that only one of the two email addresses you provided is linked to your active broadband account. I will be completing a web form to link the other email address as well, ensuring it is excluded from the EveryMail migration process. The email address with a domain talktalk.com on your private message is not linked, can you confirm if the email address was ever linked to a disconnected account you may have had with us in the past?

Re: Everymail

stevedurham1959 — Fri, 01 Aug 2025 10:17:51 GMT

Hello, the email you are asking about should have read .net not .com. my mistake.

Re: Everymail

Mandisa-TT — Fri, 01 Aug 2025 11:25:00 GMT

Thank you for confirming, can you confirm if the email address was ever linked to a disconnected account you may have had with us in the past?

Re: Everymail

stevedurham1959 — Fri, 01 Aug 2025 12:02:18 GMT

I have had a previous account that is now disconnected.A far as I can remember,the email address I used was: XXXXX This is one of the two email addresses I still use. The other is : YYYYYYYY

Re: Everymail

Gliwmaeden2 — Fri, 01 Aug 2025 12:10:58 GMT

@stevedurham1959

Please NEVER display personal information in the public thread.

The email addresses should be in Private Notes near the end of Personal Information in the profile area.

You access this via your avatar, settings etc. Make sure you SAVE CHANGES.

Re: Everymail

mandisa1-TT — Fri, 01 Aug 2025 12:17:55 GMT

Thank you so much for the information a @stevedurham1959.Can you please confirm if you have an active TalkTalk broadband account?

Re: Everymail

stevedurham1959 — Fri, 01 Aug 2025 12:19:08 GMT

Thanks for the advice! as you've probably realised I'm new to this stuff!

Re: Everymail

mandisa1-TT — Fri, 01 Aug 2025 12:25:52 GMT

My apologies, I have located 2 of your accounts. It seems the email address that you are experiencing issues on is linked on the disconnected account. I have completed the form for you and the back-office team should be able to link the email address to your active broadband account.

Re: Everymail

mandisa1-TT — Fri, 01 Aug 2025 12:35:58 GMT

I have submitted the form for you and rectified the error and entered the .com

Re: Everymail

Gliwmaeden2 — Fri, 01 Aug 2025 12:49:58 GMT

@mandisa1-TT, do you mean NOT entered .com?

Both email addresses should end in .net, as I understand it.

@stevedurham1959, did you update the details in Private Notes for staff to avoid connecting the .com one?

Re: Everymail

mandisa1-TT — Fri, 01 Aug 2025 12:55:23 GMT

Thank you so much @Gliwmaeden2. I am unable to update the customer's private notes. However I have completed the webform with the correct addresses both ending with .net

Re: Everymail

Gliwmaeden2 — Fri, 01 Aug 2025 13:09:54 GMT

Thanks, @mandisa1-TT, yes, it was the customer who needed to update Private Notes, but as you have got both addresses now with .net, it seems everything is under control......

.... in as much as it can be with all of this!

Re: Everymail

mandisa1-TT — Fri, 01 Aug 2025 13:13:09 GMT

Thank you for the support @Gliwmaeden2:)

Re: Everymail

stevedurham1959 — Fri, 01 Aug 2025 13:18:50 GMT

Hello,I have corrected my email address in my private notes to .net.

Re: Everymail

mandisa1-TT — Fri, 01 Aug 2025 13:20:05 GMT

Thank you so much for doing so @stevedurham1959 🙂