topic Re: I pay for TalkTalk Broadband but I can’t send emails from my Tiscali account in Email

I pay for TalkTalk Broadband but I can’t send emails from my Tiscali account

DaveH9 — Sat, 02 Aug 2025 08:06:43 GMT

I have the Talk Talk broadband package but I have been unable to send emails since 28th July.

Re: I pay for TalkTalk Broadband but I can’t send emails from my Tiscali account

Gliwmaeden2 — Sat, 02 Aug 2025 08:52:51 GMT

You need to make sure that old Talktalk email addresses are associated with your My Account so that you get treated as a current customer for emails, @DaveH9.

Phone 03451 720088 or use Chat over the weekend or simply add your email address in Private Notes in Personal Information in your profile - staff will fill in a form with the information after the weekend, but there's a crisis getting everything processed just now which means that people simply can't send from old addresses for now.

Go to your community profile via your avatar; settings etc....SAVE CHANGES.

Re: I pay for TalkTalk Broadband but I can’t send emails from my Tiscali account

DaveH9 — Sat, 02 Aug 2025 09:52:34 GMT

Many thanks for your help. My email address was already in my Personal Information on TalkTalk and I just called their Customer Support Team on the number you provided and they told me they will fix the problem asap.