topic Re: I need to be able to send emails again. How can I do this in Email

I need to be able to send emails again. How can I do this

Jasper18 — Sun, 03 Aug 2025 13:43:58 GMT

I stopped being able to send emails on 28 July. How can I resolve this

fr8ys — Sun, 03 Aug 2025 13:47:40 GMT

There is an issue which is being looked into.

Did you receive an email about emails migrating to Everymail or do you see a banner when accessing Webmail?

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Jasper18 — Sun, 03 Aug 2025 13:53:24 GMT

I am not a talk talk customer anymore and did not receive an email regarding this. How do I get my emails to send.

fr8ys — Sun, 03 Aug 2025 14:11:58 GMT

Please complete your profile with your email address in private notes so staff can look into this for you.

fr8ys — Sun, 03 Aug 2025 14:15:29 GMT

Also, as said there is an ongoing incident affecting many customers

Gliwmaeden2 — Sun, 03 Aug 2025 14:15:40 GMT

Staff can look into why you weren't sent a notification about having to subscribe to Everymail.

This is information about Everymail:

amahle-TT — Mon, 04 Aug 2025 08:00:13 GMT

Hi there @Jasper18, we are sorry for this. please confirm what banner appears on webmail.