topic Re: Broadband customer can’t send E mails in Email

Broadband customer can’t send E mails

Samianther — Wed, 30 Jul 2025 11:52:17 GMT

As an existing talk talk broadband customer I can no longer send emails. Customer service have told me they would inform the relevant department to rectify but this would take up to 5 days. This in itself is far too long and I am concerned that the next stage of the process will kick in. I would value some intervention to speed up the process.

Re: Broadband customer can’t send E mails

kanya-TT — Wed, 30 Jul 2025 12:04:46 GMT

We apologize for the inconvenience @Samianther, and we do recognize that your emails were submitted to be linked in your current TT broadband account and that would mean you exempted from subscribing to Everymail. We have made note of this and subsequently raised an escalation to the relevant teams, we are waiting for feedback, kindly wait for us.

Kanya

Re: Broadband customer can’t send E mails

fr8ys — Wed, 30 Jul 2025 12:05:33 GMT

Hi,

There are a lot of customers in the same position as yourself,some who thought they had the transfer in progress but it's not worked, and some who failed to act when they first received the warning email.

If you have been told they've raised this with the relevant team, then you have to trust that they have done so and will be actioned when your turn comes.

No-one here, and by that I mean support staff, will be able to expedite your issue over other customers. It is a back office team that these are referred to and staff here do not work in that department.

I appreciate the severity of the issue, but you must wait your turn, like other customers.

Re: Broadband customer can’t send E mails

Divsec — Wed, 30 Jul 2025 12:08:51 GMT

Hi @Samianther have you checked out this sticky?

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/td-p/3115859?_gl=1*1stfm82*_up*MQ..*_ga*MTU2MDI5NjQzNS4xNzUzODc2ODMx*_ga_88BDJ58K51*czE3NTM4NzY4MzEkbzEkZzAkdDE3NTM4NzY4MzEkajYwJGwwJGgw

Re: Broadband customer can’t send E mails

kanya-TT — Wed, 30 Jul 2025 12:10:37 GMT

Thank you @fr8ys.

Kanya

Re: Broadband customer can’t send E mails

Samianther — Wed, 30 Jul 2025 12:32:54 GMT

Thank you ,

Re: Broadband customer can’t send E mails

Samianther — Sat, 02 Aug 2025 13:48:28 GMT

Hi Kanya,

It would appear that I can now send e mails. Thank you for your help in resolving this issue and to the customer services person I spoke to earlier in the week. Much appreciated .

Re: Broadband customer can’t send E mails

Divsec — Sat, 02 Aug 2025 13:50:29 GMT

@Samianther great news thanks for letting the team know

Re: Broadband customer can’t send E mails

siphosethu-TT — Mon, 04 Aug 2025 07:31:52 GMT

Great news indeed, I'll make sure to also let him know. Thanks 🙃