topic Re: Link emails in Email

Link emails

glider_rider — Sun, 03 Aug 2025 09:45:42 GMT

Can you please link my email addresses to my account as you are attempting to charge me even though I am a customer? I have completed details within my profile as requested.

Re: Link emails

mandisa1-TT — Mon, 04 Aug 2025 07:48:31 GMT

Hi there @glider_rider I would love to assist you with your query, the email addresses you have listed are already linked to your account. Please double check them and confirm as I suspect you might have made a typing error on your private notes. Please confirm once you have rectified so that I can complete a form for you to be excluded from the email migration. Thanks

Re: Link emails

glider_rider — Mon, 04 Aug 2025 14:24:56 GMT

Hi, I cannot figure out how to access the private notes now. Can you tell me how I do this please?

Re: Link emails

mandisa1-TT — Mon, 04 Aug 2025 14:36:55 GMT

It will be on your profile, edit your profile the notes are at the bottom:)

Re: Link emails

Billx — Mon, 04 Aug 2025 14:40:39 GMT

@glider_rider

Your profile is here, https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

You will find the private notes by scrolling down.

Bill

Re: Link emails

glider_rider — Mon, 04 Aug 2025 14:56:27 GMT

Many thanks for your help with this - much appreciated.

Re: Link emails

mandisa1-TT — Mon, 04 Aug 2025 14:57:53 GMT

You are most welcome @glider_rider please let me know once you have rectified the typing error if there is one.

Re: Link emails

glider_rider — Mon, 04 Aug 2025 14:59:34 GMT

Thank you! Yes, there was a spelling mistake in one of the email addresses. Are you able to complete the form for me now please?

Re: Link emails

mandisa1-TT — Mon, 04 Aug 2025 15:01:56 GMT

I have completed the form for you and you should no longer receive any communication regarding the migration to Everymail, If you have lost the ability to send emails they should be restored soon.

Re: Link emails

glider_rider — Mon, 04 Aug 2025 15:09:41 GMT

That’s great - many thanks for your assistance.

Re: Link emails

mandisa1-TT — Mon, 04 Aug 2025 15:10:29 GMT

You are most welcome @glider_rider

Re: Link emails

glider_rider — Tue, 05 Aug 2025 12:48:17 GMT

Hi Mandisa1-TT, do you have a time frame as to when full email functionality will be restored please?! Thanks.

Re: Link emails

kanya-TT — Tue, 05 Aug 2025 13:17:49 GMT

Not at the moment, we are still working we've seen some progress on some cases, and we are hopeful all customers will have their emails fully restored.

Kanya