topic Re: everymail. in Email

everymail.

Dezzz — Mon, 04 Aug 2025 14:44:03 GMT

why do i keep getting these emails, even though i am still a talktalk customer?

why do i keep receiving these emails, even though i am currently a full fibre customer?

Re: everymail.

fr8ys — Mon, 04 Aug 2025 15:05:04 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: everymail.

kanya-TT — Mon, 04 Aug 2025 15:06:30 GMT

Hey there, @Dezzz. We are so sorry you are receiving this comms. Is this the first time you are reporting this to us?

Kanya

Re: everymail.

Dezzz — Mon, 04 Aug 2025 15:22:18 GMT

i received similar emails previously, and after online chat was informed it is just a notification, because i am currently a talktalk broadband customer. Then i received the email in the screenshot today.

Re: everymail.

Dezzz — Mon, 04 Aug 2025 15:23:00 GMT

i have filled in the form you sent the link to. thx

Re: everymail.

siphosethu-TT — Mon, 04 Aug 2025 15:34:51 GMT

Thank you for the information, please confirm if someone has taken you through a form that will help link your emails. If not, then will have to do that right away okay. Thanks

Re: everymail.

Dezzz — Mon, 04 Aug 2025 15:38:00 GMT

yes , i have filled the form in, i think the issue, is when i move to talktalk fibre, from talktalk broadband, the fibre is a brand new account, and my emails are linked to the original account. Will the form i have filled in sort this problem out? thanks

Re: everymail.

siphosethu-TT — Mon, 04 Aug 2025 15:42:04 GMT

If the account number used is from the new account, then you won't have a problem. Is that account already disconnected because I'm sure whoever filled the form for you must've used an active account. Thanks

Re: everymail.

fr8ys — Mon, 04 Aug 2025 16:15:04 GMT

@Dezzz when you say form, do you mean the private notes field? If so this is not having completed a form, just information to allow the form to be completed by staff.

Re: everymail.

siphosethu-TT — Mon, 04 Aug 2025 16:17:53 GMT

No, there's a form that's completed to stop incorrect comms from being sent to you. This also helps show you have an active account. Thanks

Re: everymail.

Dezzz — Mon, 04 Aug 2025 16:18:26 GMT

yes, i filled the form in, and put my current active talktalk account number in. Looks like the email addresses i use, must be linked to my previous talktalk account. So they just require linking to my current account thx

Re: everymail.

Dezzz — Mon, 04 Aug 2025 16:20:05 GMT

yes fry8s, this is the form with the private notes, that i have filled in.

Re: everymail.

siphosethu-TT — Mon, 04 Aug 2025 16:20:07 GMT

Then you shouldn't have worry about it, just hang in there as this is still being looked into okay. Thanks

Re: everymail.

siphosethu-TT — Mon, 04 Aug 2025 16:21:36 GMT

No, there's another form will have to fill. I'll send you a private message so we can get started. Thanks

Re: everymail.

Dezzz — Mon, 04 Aug 2025 16:53:23 GMT

thanks siphosethu