topic Re: Please link my email to my broadband account and restore my ability to send emails in Email

Please link my email to my broadband account and restore my ability to send emails

Topcat2024 — Tue, 05 Aug 2025 08:46:24 GMT

As a long term TalkTalk account holder I would be grateful if you would link my legacy emails as listed in the private notes section of my profile to my broadband account and restore the ability to send emails. I would be grateful if this could be done as soon as possible.

Re: Please link my email to my broadband account and restore my ability to send emails

kanya-TT — Tue, 05 Aug 2025 09:05:39 GMT

Hello. @Topcat2024. We want to first apologize for the recent changes on our customers emails, we've noticed some have been sent comms incorrectly and are working to resolve that.

I want to assist you, but I need to know if this is not your first time reporting this.

Kanya

Re: Please link my email to my broadband account and restore my ability to send emails

Topcat2024 — Tue, 05 Aug 2025 10:57:15 GMT

this is my first time reporting as far as i am aware

Re: Please link my email to my broadband account and restore my ability to send emails

kanya-TT — Tue, 05 Aug 2025 12:06:44 GMT

Hey there, @Topcat2024. we will now send you a private message or please link all the email accounts requested on the private note section in your profile.

Kanya

Re: Please link my email to my broadband account and restore my ability to send emails

Topcat2024 — Wed, 06 Aug 2025 18:55:35 GMT

where is rhe message?

Re: Please link my email to my broadband account and restore my ability to send emails

Gliwmaeden2 — Wed, 06 Aug 2025 23:01:30 GMT

Kanya possibly intended you to use a PM to send the information and it came out the other way round in the request, unless you see a number by your avatar and find a message already there to reply to, @Topcat2024?

But the mainstream way of doing this is simply to add your email addresses in Private Notes, which you already said you had done.

As long as you clicked on "SAVE CHANGES " to make sure all the addresses were recorded, staff should be able to access the information straight away from there in the morning.

Please confirm that you have checked that the information is stored and saved there and staff will follow up during the day.