topic Re: Blocked from sending emails in Email

Blocked from sending emails

Petercommunity — Tue, 05 Aug 2025 10:22:41 GMT

Can I request my emails be linked to my account please.

Do I have to include icloud addresses too?

Re: Blocked from sending emails

fr8ys — Tue, 05 Aug 2025 10:35:36 GMT

Any email addresses that use the TalkTalk settings should be included.

Have you completed the required information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Blocked from sending emails

amahle-TT — Tue, 05 Aug 2025 10:51:03 GMT

Hi there, please do let us know when you are done, thanks.

Re: Blocked from sending emails

Petercommunity — Tue, 05 Aug 2025 10:55:54 GMT

Hi I'm done. (I just don't know how to 'reply to posts' unfortunately. There's no info.)

Re: Blocked from sending emails

Petercommunity — Tue, 05 Aug 2025 11:00:41 GMT

Just realised I should have replied here.

Yes, profile completed.

Re: Blocked from sending emails

amahle-TT — Tue, 05 Aug 2025 11:06:42 GMT

Thank you, I have checked on your account and the emails are already linked

Re: Blocked from sending emails

Petercommunity — Wed, 06 Aug 2025 08:28:44 GMT

Thanks for that Amahle. Do you know how long it takes for the Send function to be restored as still not able to send yet?

Re: Blocked from sending emails

amahle-TT — Wed, 06 Aug 2025 08:42:58 GMT

Hi there, please confirm what banner appears on webmail.

Re: Blocked from sending emails

Petercommunity — Wed, 06 Aug 2025 09:03:10 GMT

Red banner at top of page reads:

"You are no longer able to send emails. You need to subscribe by 8 September 2025 to regain full access to your account"

Re: Blocked from sending emails

siphosethu-TT — Wed, 06 Aug 2025 09:11:03 GMT

We are currently having that sorted out, as we speak the back-office team is working on it. I don't have a timeframe as to when it will be working again but please just keep testing each day. Thanks

Re: Blocked from sending emails

Petercommunity — Tue, 12 Aug 2025 15:33:40 GMT

Hello.

My email is now Sending again thank you but my wifes' as mentioned in My Profile still isn't working. Do you know if this could be escalated please?

Re: Blocked from sending emails

Petercommunity — Fri, 15 Aug 2025 10:00:28 GMT

Both emails now working again properly thank you

Re: Blocked from sending emails

siphosethu-TT — Fri, 15 Aug 2025 11:13:17 GMT

Great news, I'm glad I can help. Thanks