topic Re: Please link my email accounts to my broadband package in Email

Please link my email accounts to my broadband package

Kevin1963 — Sat, 02 Aug 2025 05:56:34 GMT

I'm getting the subscription message but I'm a broadband customer. I cannot send emails ove been locked out.

Re: Please link my email accounts to my broadband package

Gliwmaeden2 — Sat, 02 Aug 2025 06:32:47 GMT

Have you listed your email address(es) in Private Notes in Personal Information in your profile, @Kevin1963?

Add them there and be sure to save changes.

Staff will not be able to take action before Monday, though if you phone 03451 720088 or use Chat, you may be able to get ahead with this over the weekend.

Re: Please link my email accounts to my broadband package

Kevin1963 — Sat, 02 Aug 2025 07:06:59 GMT

Thanks, just done it.

Re: Please link my email accounts to my broadband package

sabelo-TT — Mon, 04 Aug 2025 07:29:57 GMT

Hi there @Kevin1963, I have managed to escalate this matter to our email team which will further resolve this matter. I will kindly ask for your patience with the resolution and apologise for any inconvenience that this may have caused to you. 🙂

Re: Please link my email accounts to my broadband package

Kevin1963 — Tue, 05 Aug 2025 11:35:22 GMT

Ho, I am wondering how long I have to wait as my email has been down through no fault of my own since last Friday?

Re: Please link my email accounts to my broadband package

Kevin1963 — Tue, 05 Aug 2025 11:39:07 GMT

One email account is working but the others are not.