topic Re: Emails in Email

Emails

City1 — Wed, 06 Aug 2025 11:19:18 GMT

can you please link my email address to my broadband account as i am now being asked to pay and subscribe to it which i was led to believe it was free for broadband customers

Re: Emails

fr8ys — Wed, 06 Aug 2025 11:21:18 GMT

Have you followed the advice given here?

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Emails

mandisa1-TT — Wed, 06 Aug 2025 11:24:40 GMT

Hi there @City1 I would love to assist you with your query, email services are free when you have an active broadband account with us. The communication must have been sent in error, as I can see the email address you have listed on your private notes is already linked to your broadband account.

Re: Emails

City1 — Wed, 06 Aug 2025 11:27:53 GMT

yes have filled in name account number and email address in private notes

Re: Emails

mandisa1-TT — Wed, 06 Aug 2025 11:32:39 GMT

Thank you @fr8ys

@City1 I have completed the form for you and you should no longer receive any communication regarding this movement.

Re: Emails

City1 — Wed, 06 Aug 2025 11:35:52 GMT

ok thanks how long will it be before i can send emails as they are still failing to send

Re: Emails

mandisa1-TT — Wed, 06 Aug 2025 11:40:39 GMT

We sincerely apologize for the inconvenience and please expect your email access to be restored within the next 48 hours.

Re: Emails

City1 — Wed, 06 Aug 2025 11:44:05 GMT

ok i will wait and see what happens thanks

Re: Emails

mandisa1-TT — Wed, 06 Aug 2025 11:45:16 GMT

You are most welcome:)