topic Re: Everymail - can't subscribe outwith UK? in Email

Everymail - can't subscribe outwith UK?

ElsieB — Mon, 04 Aug 2025 07:02:39 GMT

I have been a Talktalk customer for many years. We moved to Spain five years ago but my husband and I still use out Talktalk emails on a daily basis.

I was going to subscribe to Everymail but when I try to enter our address the form won't allow changing from UK to Spain.

Does this mean we can no longer subscribe and lose our email addresses? Or, is there a way I can change my country?

TIA

Re: Everymail - can't subscribe outwith UK?

sabelo-TT — Mon, 04 Aug 2025 08:23:47 GMT

Hello there @ElsieB, just to kindly check, which browser are you currently using when trying to sign up to EveryMail?

Re: Everymail - can't subscribe outwith UK?

ElsieB — Mon, 04 Aug 2025 08:39:34 GMT

Google Chrome on my Samsung android phone.

What browser would be best?

Re: Everymail - can't subscribe outwith UK?

sabelo-TT — Mon, 04 Aug 2025 08:57:13 GMT

Google Chrome will be the best browser to use. I will kindly ask for you to clear your browser history and try once more to accessing the link to sign up to EveryMail.

Re: Everymail - can't subscribe outwith UK?

ElsieB — Mon, 04 Aug 2025 15:44:31 GMT

I've cleared the browser history and still can't change the country. I also tried on my Windows tablet, but still no joy.

Re: Everymail - can't subscribe outwith UK?

sabelo-TT — Mon, 04 Aug 2025 16:11:41 GMT

@ElsieB, I understand and do apologise for any difficulties. I will have to further investigate this on my end and with the team, I will save over our conversation and will provide feedback to you.

Re: Everymail - can't subscribe outwith UK?

ElsieB — Wed, 06 Aug 2025 13:16:18 GMT

Hi, was just wondering if you've managed to investigate my problem further? TIA

Re: Everymail - can't subscribe outwith UK?

sabelo-TT — Wed, 06 Aug 2025 13:31:36 GMT

@ElsieB, I have escalated this matter for you to a higher team and currently awaiting feedback for you which I will provide feedback once this is available. 🙂

Re: Everymail - can't subscribe outwith UK?

ElsieB — Wed, 13 Aug 2025 15:14:07 GMT

Hi, just wondering if anyone has an update for me yet? 🤔🤞🙂

Re: Everymail - can't subscribe outwith UK?

Gliwmaeden2 — Wed, 13 Aug 2025 16:31:17 GMT

I'll re-escalate this thread for staff support, @ElsieB.

It seems to have fallen off their radar, I'm sorry to say.

Re: Everymail - can't subscribe outwith UK?

sabelo-TT — Wed, 13 Aug 2025 16:34:42 GMT

@ElsieB, if I may doble check, what error message do you receive when trying to subscribe to Every Mail?

Re: Everymail - can't subscribe outwith UK?

ElsieB — Thu, 14 Aug 2025 21:24:32 GMT

On the Everymail subscription form, there is an option to change the country you live in and fields for your address. My hubby moved from UK to Spain five years ago and still use our Talktalk email addresses. I wanted to subscribe to Everymail, but the Country field will not allow me to change from UK. As instructed, I cleared my browser history in Google Chrome on my Samsung phone, my hubby's Samsung phone and my Windows 10 tablet. I still can't change the Country.

I am really hoping someone could find a workaround for me so that I can subscribe to Everymail.

Thanks very much.

Re: Everymail - can't subscribe outwith UK?

amahle-TT — Fri, 15 Aug 2025 10:27:13 GMT

Hi there @ElsieB, thank you for confirming we will escalate this for you, thanks.

Re: Everymail - can't subscribe outwith UK?

sabelo-TT — Thu, 21 Aug 2025 08:08:36 GMT

@ElsieB, hello there and thank you for your patience. We have investigated this matter and also with the consultation of our higher team. Unfortunately, not resolution of the issue as you will be unable to subscribe to Every Mail since you are currently abroad.

Re: Everymail - can't subscribe outwith UK?

ElsieB — Tue, 26 Aug 2025 09:38:32 GMT

OK, thanks for your help anyway.

Re: Everymail - can't subscribe outwith UK?

sabelo-TT — Tue, 26 Aug 2025 09:39:38 GMT

Pleasure @ElsieB 🙂 as I do apologise for the unexpected outcome for this matter.