topic Cannot send emails as I'm blocked? in Email

Cannot send emails as I'm blocked?

Vicki15 — Thu, 07 Aug 2025 16:59:00 GMT

For some unknown reason I now cannot send or reply to emails as I'm blocked but I don't know why? I haven't had anything from talk talk saying so?

Re: Cannot send emails as I'm blocked?

fr8ys — Thu, 07 Aug 2025 17:37:08 GMT

Please see here for information.

https://community.talktalk.co.uk/t5/Email/Important-information-about-changes-to-your-TalkTalk-Email-What/m-p/3115859#M189171

Please post back once you have completed the required information so support staff can action for you.

Thank you

Re: Cannot send emails as I'm blocked?

nambuso-TT — Fri, 08 Aug 2025 07:03:19 GMT

Hi there @Vicki15 I am very sorry to hear this, just to confirm what error message are you getting when you try to send emails?

Re: Cannot send emails as I'm blocked?

Vicki15 — Fri, 08 Aug 2025 07:12:17 GMT

It is to do with the changes and paying to subscribe. As I'm a broadband customer I was told I didn't have to pay. Was on a chat for an hour last night with Mark who said it had now been linked but it's still not working. He did however sign me in for another 2 year contract which I will be canceling if not resolved. Thanks

Re: Cannot send emails as I'm blocked?

nambuso-TT — Fri, 08 Aug 2025 07:22:28 GMT

Thank you very much for bringing this to our attention. I can confirm that you have an active broadband account and you shouldn't have received comms to subscribe to Everymail, I will need to submit a webform for you to stop any further comms regarding this change. Before I can fill in the webform for you, please confirm if the email address registered on the account is the same as the email you received the communication on. Thanks

Re: Cannot send emails as I'm blocked?

Vicki15 — Fri, 08 Aug 2025 07:31:26 GMT

It is, yes. Thanks

Re: Cannot send emails as I'm blocked?

nambuso-TT — Fri, 08 Aug 2025 07:33:25 GMT

Okay thank you very much for letting me know and just to confirm is the email address that you want to link already linked to a disconnected account or?

Re: Cannot send emails as I'm blocked?

Vicki15 — Fri, 08 Aug 2025 08:03:17 GMT

It is yes.

Re: Cannot send emails as I'm blocked?

Vicki15 — Fri, 08 Aug 2025 08:03:35 GMT

My old account

Re: Cannot send emails as I'm blocked?

nambuso-TT — Fri, 08 Aug 2025 08:01:13 GMT

Thank you very much for the information, kindly remove your information as this is a public platform. You can send it to me privately. Thanks

Re: Cannot send emails as I'm blocked?

Vicki15 — Fri, 08 Aug 2025 08:05:55 GMT

Sent privately

Re: Cannot send emails as I'm blocked?

nambuso-TT — Fri, 08 Aug 2025 08:12:05 GMT

Thank you very much for removing your details:)

What I will do for you now is to submit a webform so we can stop any further comms related to this movement going their way and it will get your emails to work.

I can confirm that the email address you've listed on your profile under private notes is linked to your old broadband account hence I will escalate this for you and I will provide you with a feedback once I have some update. Thanks

Re: Cannot send emails as I'm blocked?

Vicki15 — Fri, 08 Aug 2025 08:18:55 GMT

Thank you

Re: Cannot send emails as I'm blocked?

nambuso-TT — Fri, 08 Aug 2025 08:19:52 GMT

No worries:) I have submitted a webform for you.